Offer summary

Qualifications:

Fluency in Czech and English, both written and spoken., Strong communication and customer service skills., Good problem-solving skills and attention to detail., No prior experience required, making this ideal for recent graduates or those new to the industry..

Key responsabilities:

Assist Czech-speaking customers by providing technical support for logistics telematics systems through phone and email.

Diagnose and troubleshoot various technical issues accurately and efficiently.

Document customer inquiries and interactions in the support system to ensure continuity of service.

Educate customers on product features and best practices to maximize their use of the telematics systems.

Job description

Patrique Mercier Recruitment is pleased to announce an exciting entry-level opportunity for a Czech Technical Support Agent specializing in Logistic Telematics Systems, based in the captivating country of Greece with free relocation!

Our agency is dedicated to connecting enthusiastic candidates with roles where they can develop their skills while utilizing their language capabilities. In this role, you will support Czech-speaking clients by providing technical assistance related to logistics telematics solutions, helping them optimize their operations and resolve any issues they may encounter.

This is a fantastic chance to launch your career in a growing field while enjoying the rich culture and scenic beauty that Greece has to offer!

Responsibilities

Assist Czech-speaking customers by providing technical support for logistics telematics systems through phone (20%) and email (80%).
Diagnose and troubleshoot various technical issues accurately and efficiently.
Document customer inquiries and interactions in the support system to ensure continuity of service.
Communicate solutions clearly, guiding customers through necessary steps to resolve issues.
Work collaboratively with team members to improve customer service processes and performance.
Educate customers on product features and best practices to maximize their use of the telematics systems.
Maintain a positive attitude and professionalism in all customer interactions.

Requirements

Fluency in Czech and English, both written and spoken.
Willingness to relocate to Greece - Work from home only within Greece
Strong communication and customer service skills.
Ability to work well in a team environment and embrace a collaborative approach.
No prior experience required, making this ideal for recent graduates or those new to the industry.
Good problem-solving skills and attention to detail.
Flexibility to work varied hours, including weekends if necessary.

Benefits

Private Health Insurance
Training & Development
Performance Bonus / Holiday Bonuses
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( Flight to Athens, Transfer and Hotel for the first 2 Weeks )
Free Greek Lessons, Engagement Activities

Required profile