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Customer Success Engineer

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Proven experience in technical support or customer success roles., Proficiency in APIs, JSON, HTML, CSS, and troubleshooting., Strong technical knowledge in audio/video (A/V) and network connectivity., Excellent problem-solving skills and familiarity with SQL and Excel for data analysis..

Key responsabilities:

  • Implement and support integrations with Marketing Automation Platforms and CRM systems.
  • Collaborate with clients to understand their customization and integration needs.
  • Diagnose and resolve technical issues related to A/V, network connectivity, and email.
  • Provide customer support and document technical issues while assisting with manual testing.

Zuddl logo
Zuddl Computer Software / SaaS Startup http://www.zuddl.com/
51 - 200 Employees
See all jobs

Job description

Zuddl is a modular platform for events and webinars that helps event marketers plan and execute events that drive growth. Event teams from global organizations like Microsoft, Google, ServiceNow, Zylo, Postman, TransPerfect and the United Nations trust Zuddl. Our modular approach to event management lets B2B marketers and conferences organizers decide which components they need to build the perfect event and scale their event program. Zuddl is an outcome-oriented platform with a focus on flexibility, and is more partner, less vendor.

FUNDING

Zuddl being a part Y-Combinator 2020 batch has raised $13.35 million in Series A funding led by Alpha Wave Incubation and Qualcomm Ventures with participation from our existing investors GrowX Ventures and Waveform Ventures.

Shift: US Shift (9:30 pm to 6:30 am IST)

What You Will Do

  • Customization & Integration:
  • Work on implementing and supporting standard integrations with popular Marketing Automation Platforms (MAPs) and CRM systems such as Marketo, HubSpot, and Salesforce, etc.
  • Collaborate closely with clients to assess and comprehend their customization and integration requirements.
  • Harness the power of APIs, JSON, HTML, CSS, Webhooks, and relevant technologies to develop tailored solutions.
  • Troubleshooting:
  • Diagnose and swiftly resolve issues pertaining to audio/video (A/V), firewall, network connectivity, email reachability and related areas.
  • Utilize Chrome developer tools for effective debugging.
  • Analyze logs to pinpoint and address problems efficiently.
  • Perform root cause analysis (RCA) and file bugs with logs as necessary.
  • Customer Support:
  • Leverage your extensive product knowledge to provide workarounds, solutions, or escalate issues when required.
  • Collaborate with clients to address feature enhancement requests and coordinate with the Product team.
  • Data Analysis:
  • Employ SQL and Excel for data analysis, extracting meaningful insights to empower clients.
  • Technical Documentation:
  • Stay informed about the latest product documentation to ensure comprehensive product knowledge.
  • Convey complex technical concepts to clients in a clear and understandable manner.
  • GitHub and Manual Testing:
  • Have basic exposure to GitHub for collaboration and version control.
  • Assist with manual testing of new features to ensure product quality.

Qualifications

  • Willingness to work in the US time zone
  • Proven experience in technical support, customer success, or similar roles.
  • Proficiency in APIs, JSON, HTML, CSS, Webhooks, and troubleshooting.
  • Strong technical knowledge in audio/video (A/V), firewall, and network connectivity.
  • Familiarity with Chrome developer tools and log analysis.
  • Ability to perform root cause analysis (RCA) and document issues.
  • Excellent problem-solving and analytical skills.
  • Solid understanding of SQL and Excel for data analysis.
  • Basic exposure to GitHub is a plus.
  • Strong communication skills with the ability to convey technical information effectively.
  • Customer-centric mindset and a collaborative team player.
  • Eagerness to learn and adapt in a fast-paced, dynamic environment.

WHY YOU WANT TO WORK HERE

  • Competitive compensation
  • Employee Friendly ESOPs
  • Remote Working
  • Unlimited PTO (Flexi Leave Program)
  • Wellness & Wellbeing (Ergonomics & Insurance)
  • A culture built on trust, transparency, and integrity
  • Ground floor opportunity at a fast-growing series A startup

Required profile

Experience

Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

SQL (Programming Language)Application Programming Interface (API)HyperText Markup Language (HTML)Cascading Style Sheets (CSS)Engineering DocumentationLog AnalysisNetwork ConnectionsWebhooksDigital MediaRoot Cause AnalysisJSONFirewallGit (Version Control System)Manual Testing

Other Skills

  • Troubleshooting (Problem Solving)
  • Communication
  • Analytical Skills
  • Adaptability
  • Problem Solving
Are you interested?

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