Customer Success Engineer -Australia

Description

toVAST Data is looking for a Technical Support Engineer to join our growing team!

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.

"VAST's data management vision is the future of the market."- Forbes

VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.

Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.

SUMMARY:

As a Technical Support Engineer you will be regarded as a VAST Data product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

THE ROLE:

•  Build Technical Customer Relationships (Trusted Advisor)
• Technical Excellence:
• VAST Data product expert.
• Accountable to complete daily technical operations and escalations including direct work on technical support issues to full resolution and closure requiring interfacing with customer and development teams.
• Perform customer installations, upgrades, and expansions.
• Lead and coordinate regular monthly and quarterly customer review meetings.
• Become a VAST Data product expert.
• Trusted Advisor to customer technical team.
• Evangelist to, and in support of, assigned and/or focused accounts.
• Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
• Ability to perform daily technical operations and escalations including direct work on technical support issues to full resolution and closure.
• Perform customer installations, upgrades, and expansions.
• Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
• Support and guide VAST data account teams on account technical status and activities.
• Lead and coordinate regular monthly and quarterly customer review meetings.

Requirements

• Overall 3+ years of experience in customer-facing, pre-sale/post-sale positions working with complex IT solutions.
• Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world.
• Significant experience required in the areas of file systems and scale-out NAS Implementation
• An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
• Excellent written and verbal communication and presentation skills.
• An advantage to candidates that have hands-on lab and hardware management experience.
• An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
• MS or B.Sc. in CS, CE, EE or related fields.
• Ability to travel. To be successful in this role, you will need to travel around 20% of the time.