Customer Success Engineer

A Silicon Valley-based startup - KODIF - is seeking a talented and experienced Customer Success Engineer to join our team. As a key member of our diverse team, you'll play a crucial role in shaping our AI-driven customer experience solutions.

About Us:

• We're empowering CX (customer experience) teams with AI agents, data, automation, and Gen AI.

• We enable non-technical teams to build customer support automation without relying on engineers. Imagine ChatGPT which is customized to your company and brand, where you can take actions on behalf of your agents and customers

• We grew 4x in 2024 and continue to grow fast. It's an exciting time to join right now, with a plan to raise Series A in Q1 2025.

• Kodif is a well-funded startup, having raised $7.5M so far. Our Pre-seed round was led by Village Global, which is backed by Jeff Bezos, Bill Gates, and Reid Hoffman. The Seed round was led by Bling Capital, a prominent fund in Silicon Valley.

• We have a growing team of 20+ employees. Founders are repeat founders, former senior engineer from Uber, Stanford MBA, and ex-Plug & Play.

• You'll be part of a small team that moves fast, values transparency and ownership, and focuses on making an impact.

• You'll have the opportunity to communicate and collaborate effectively with cross-functional teams to produce high-quality software.

• Customer logos include GoodEggs, ReserveBar, Minted, Dollar Shave Club, Halo Collar, NomNomNow (sold to Mars for 1 billion $), Trustwallet, and others.

Our Values:

At Kodif, our values guide how we work together, what we expect from one another, and what our partners can expect from us. We believe that every team member should embrace and exhibit these principles:

• Make It Simple ✔️ – Whether it's designing a user-friendly interface or writing clean, maintainable code, simplicity is key. Keeping things simple allows our team to work with speed and efficiency.

• Superhuman Speed ⚡️ – We move fast. Engineers should be able to own a problem, build a solution, and deploy it all in the same day. Speed is not just for efficiency—it’s an opportunity to impress our customers and make work more rewarding.

• Extreme Ownership 🏆 – We take full responsibility for getting things done. It’s not just about doing our part—it’s about identifying what needs to be done, taking initiative, and ensuring we achieve the right outcomes.

• Customer Crazy 🤝 – Our customers are at the heart of everything we do. We build strong relationships, empathize with their challenges, and constantly seek ways to improve their experience.

• Two Steps Ahead 🧠 – We don’t just solve problems; we anticipate them. We think beyond the present to build solutions that eliminate entire pain points and create better experiences for our customers.

• Row Together 🚣 – Success at Kodif is a team effort. We prioritize clear communication, collaboration, and agility to move fast and achieve our goals together.

Position Overview:

The Customer Success Engineer is responsible for the quality of user experiences through AI-powered conversational design of their assigned customers. This role combines technical expertise with strong creative problem solving to help implement and optimize engaging conversational workflows for Kodif’s customers. 

The Customer Success Engineer ensures seamless deployment of AI driven workflows across all Kodif products for their assigned customers, provides technical enablement and field level technical support; collaborating with cross-functional teams to resolve issues.

Key Responsibilities:

• Develop a deep understanding of customers’ business, use cases, and desired outcomes to guide their success with Kodif's products; including AI Conversational Design, prompt engineering and building/maintaining workflows with low code development

• Own the customer’s technical implementation of new Kodif products and use cases; ensuring deployments meet functional requirements, provide ROI and fast time to value 

• Own customers’ integrations with third-party systems using REST APIs and JSON payloads.

• Drive deep and fast product adoption for assigned customers by providing technical training, best practices and troubleshooting

• Ensure high NPS of assigned customers

• Act as technical support for assigned customerbase; helping to identify, troubleshoot and resolve escalated technical issues, collaborating with engineering teams as needed.

• Act as the voice of the customer internally, partnering with product and engineering teams to drive enhancements and resolve issues

What Makes You a Good Fit:

• 3+ years in a customer-facing technical role, such as Customer Success Engineer, Solutions Engineer, Field Engineering or Sales Engineer in a high growth environment

• Experience supporting REST APIs with JSON payloads using industry standard tools like Postman

• Proficiency in one or more programming languages such as, Python, JavaScript, HTML, CSS, XML, JQuery and or CSS, a plus

• Excellent English verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.

• Strong customer focus, empathy, and ability to build relationships at all levels.

• Understanding of LLM models and AI/ML design and implementation

• Strong analytical and creative problem-solving skills in technical settings

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.

• Experience with low code development

• A passion for AI and its transformative potential across industries.

What We Offer: 

• Fully remote work environment

• Competitive salary: $15K-24K USD

• Professional development opportunities and continuous learning.

• Opportunity to work on cutting-edge AI technology.

• Collaborative and innovative work environment.

• 10 days as PTO

If you're passionate about AI, excited by the challenge of building innovative solutions, and ready to play a key role in a rapidly growing startup, we want to hear from you! Join us in disrupting the Customer Support market and making a lasting impact! 🚀