Offer summary

Qualifications:

Fluency in German and English, Previous help desk experience preferred, Strong problem-solving skills, Ability to manage time effectively, Willingness to relocate to Athens.

Key responsabilities:

Provide help desk support to clients

Assist with inquiries about accounts and transactions

Troubleshoot technical issues efficiently

Document interactions for service improvement

Collaborate with departments for issue resolution

Job description

Patrique Mercier Recruitment PT is thrilled to announce an exciting opportunity for a German Speaking Help Desk Specialist in Financial Services located in Athens, Greece! This role is ideal for individuals who have a passion for helping others and possess strong problem-solving skills, all while enjoying the rich history and beauty of Athens.

As a German Speaking Help Desk Specialist, you will be the first point of contact for our German-speaking clients seeking assistance with financial services. Your primary responsibility will include addressing customer inquiries, providing troubleshooting support, and ensuring that clients have a seamless experience with our services. If you are ready to take on a rewarding role in the fast-paced financial sector, we want to hear from you!

Responsibilities

Provide outstanding help desk support to German-speaking customers in the financial services sector.
Assist clients with inquiries related to accounts, transactions, and other financial services.
Troubleshoot and resolve technical issues efficiently, ensuring client satisfaction.
Document support interactions thoroughly for continual service improvement.
Collaborate with other departments to ensure timely and accurate resolution of issues.
Participate in training sessions to enhance knowledge of financial services and software.

Requirements

Fluency in German (both spoken and written) with excellent communication skills.
Proficient in English for effective internal collaboration.
Previous experience in help desk support, preferably in financial services, is a strong asset.
Strong problem-solving abilities and a proactive customer service orientation.
Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Positive attitude and a commitment to delivering high-quality support.
Willingness to relocate to Athens, Greece, and immerse yourself in a new culture.

Benefits