German Speaking Help Desk for Financial Services, Athens, Greece

Patrique Mercier Recruitment PT is thrilled to announce an exciting opportunity for a German Speaking Help Desk Specialist in Financial Services located in Athens, Greece! This role is ideal for individuals who have a passion for helping others and possess strong problem-solving skills, all while enjoying the rich history and beauty of Athens.

As a German Speaking Help Desk Specialist, you will be the first point of contact for our German-speaking clients seeking assistance with financial services. Your primary responsibility will include addressing customer inquiries, providing troubleshooting support, and ensuring that clients have a seamless experience with our services. If you are ready to take on a rewarding role in the fast-paced financial sector, we want to hear from you!

Responsibilities

• Provide outstanding help desk support to German-speaking customers in the financial services sector.
• Assist clients with inquiries related to accounts, transactions, and other financial services.
• Troubleshoot and resolve technical issues efficiently, ensuring client satisfaction.
• Document support interactions thoroughly for continual service improvement.
• Collaborate with other departments to ensure timely and accurate resolution of issues.
• Participate in training sessions to enhance knowledge of financial services and software.

Requirements

• Fluency in German (both spoken and written) with excellent communication skills.
• Proficient in English for effective internal collaboration.
• Previous experience in help desk support, preferably in financial services, is a strong asset.
• Strong problem-solving abilities and a proactive customer service orientation.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Positive attitude and a commitment to delivering high-quality support.
• Willingness to relocate to Athens, Greece, and immerse yourself in a new culture.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )