Offer summary

Qualifications:

Fluency in Irish and English, Solid technical aptitude, Problem-solving skills, Excellent communication abilities, Experience in customer service is a plus.

Key responsabilities:

Provide high-quality technical support via phone, email, and chat

Identify and resolve technical issues efficiently

Collaborate with teams on complex inquiries

Maintain documentation of interactions in the CRM system

Engage in continuous training and mentor new team members

Job description

Embark on an exciting career journey with Patrique Mercier Recruitment JP as an Irish Speaking Technical Customer Service Specialist in beautiful Greece! This position not only offers a fully paid relocation package but also the opportunity to work with a leading Big Tech company known for its innovative products and exceptional customer service. In this role, you will assist Irish-speaking customers with their technical inquiries, troubleshooting issues and providing solutions to ensure high levels of customer satisfaction. Join a dynamic and supportive team and enhance your career while enjoying the rich culture and sun-soaked landscapes of Greece. If you are passionate about technology and helping others, this is your chance to make a meaningful impact!

Responsibilities

Deliver high-quality technical support to Irish-speaking customers via phone, email, and chat.
Identify and resolve technical issues efficiently while ensuring a positive customer experience.
Collaborate with internal teams to address complex technical inquiries effectively.
Maintain comprehensive documentation of customer interactions and technical solutions in the CRM system.
Engage in continuous training to enhance product knowledge and customer service skills.
Contribute to team discussions on improving service processes and customer experience.
Support new team members through mentoring and onboarding processes.

Requirements

Fluency in Irish and English, both written and spoken.
Solid technical aptitude and problem-solving skills.
Excellent communication and interpersonal abilities.
Experience in customer service or technical support is advantageous but not mandatory.
A quick learner with the ability to adapt to new technologies and processes.
A collaborative spirit with a genuine interest in helping customers succeed.
Willingness to relocate to Greece and embrace a new cultural experience.

Benefits