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Technical Writer

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

3+ years of technical writing experience, Experience in UX and technical writing.

Key responsabilities:

  • Create user-friendly content for SAAS product
  • Collaborate with teams to develop content
  • Translate technical concepts into simple language
  • Maintain and update existing content
  • Improve content based on user feedback
Wish A Cloud logo
Wish A Cloud SME https://www.wishacloud.com/
51 - 200 Employees
See more Wish A Cloud offers

Job description

This is a remote position.

Job Role:
We are seeking a skilled
Technical Writer to join our team. As a Technical Writer, you will be responsible for creating user-friendly and easily understandable content for our no-code SAAS product. You will play a vital role in ensuring our non-technical customers can effectively use our product and understand its features.
Project Role: Technical Writer

Work Experience: 3+ years
Work location: Remote
Must Have Skills: UX Writing, Technical Writing

Roles and Responsibilities:
  • Develop high-quality content for our SAAS based software, ensuring it is concise, clear, and easy to understand for a non-technical audience.
  • Collaborate with cross-functional teams, including developers, product managers, and customer support, to gather information and understand the features and functionalities of our product.
  • Write user-friendly content, such as tooltips, how-to-guides, tutorials, FAQs, and troubleshooting articles, to help users navigate our platform and resolve common issues.
  • Translate complex technical concepts into simple language that is accessible to non-technical users.
  • Regularly update and maintain existing content to ensure accuracy, relevancy, and alignment with the latest product updates.
  • Collaborate with the design team to create visually appealing and intuitive designs, screenshots, and visuals to enhance the understanding of the content.
  • Continuously improve content quality by gathering user feedback, analyzing user behavior and making data-driven recommendations for improvements.
  • Apply UX writing principles to ensure a seamless and user-friendly experience across all content touch points.
    Profile:
Profile
  • Proven experience as a technical writer or content writer, preferably in a SaaS or technology environment.
  • Exceptional writing and editing skills, with the ability to explain complex technical concepts in simple terms.
  • Experience in UX writing, creating user-centered content that guides users through interfaces.
  • Experience in creating content for a non-technical audience is highly desirable.
  • Familiarity with content management systems (CMS) such as WordPress, Shopify, Wix etc would benefit.
Desired Candidate Profile:
  • Good communication skills
  • Good, positive attitude
  • Good problem-solving skills
  • Good IQ
  • Lots of common sense


Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Analytical Thinking
  • Verbal Communication Skills

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