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Sr TRICARE Community Liaison

Role overview

Summary

This role focuses on enhancing understanding of the TRICARE health plan among beneficiaries and providers. You will support network operations and engage with various stakeholders to facilitate effective communication and outreach in the Fort Meade area.

Qualifications

  • U.S. citizenship.
  • Interim approval for government security clearance (NBIS).
  • Experience in healthcare provider relations.
  • Experience in customer relationship management.
  • Experience analyzing information and implementing solutions.

Responsibilities

  • Brief TRICARE beneficiaries and Medical Treatment Facility (MTF) staff on the TRICARE health plan and Military Health System navigation.
  • Support the Health System Leader in local TRICARE network operations and optimization strategies.
  • Interact with beneficiaries and staff via in-person meetings, telephone, email, and chat.
  • Conduct outreach activities and briefings, requiring travel and work during uncommon duty hours.

Key facts

Hard skills

Other skills

  • Public Speaking
  • Problem Solving
  • Information Processing
  • Research
  • Communication
  • Teamwork
  • Time Management

About the company

Humana logo

Humana

  • Health Insurance & Payers
  • XLarge
  • 10,001+
At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

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Job description

Become a part of our caring community
 


This hybrid Senior TRICARE Community Liaison (TCL) will report to a Health Systems Leader. You will work from home on the days you are not briefing at a location in the Fort Meade, MD, DC, or VA area.

  • You will ensure MTF, beneficiary, and provider understanding of the TRICARE health plan and how to navigate the Military Health System, including enrollment, claims, and referrals.
  • You will support the Health System Leader in local TRICARE network operations, including participating in network development and optimization strategies.
  • You will interact in person with TRICARE beneficiaries, Medical Treatment Facility (MTF) and other Government staff, as well as by telephone, e-mail, and chat.
  • This position will require work during uncommon duty hours and travel to conduct outreach activities/briefings.


Use your skills to make an impact
 

Required Qualifications

  • Our Department of Defense Contract requires U.S. citizenship for this position.
  • Successfully receive interim approval for government security clearance (NBIS - National Background Investigation Services)
  • HGB is not authorized to do work in Puerto Rico per our government contract. We are not able to hire candidates that are currently living in Puerto Rico.
  • Must live within a 60 mile commute of the Fort Meade, MD office, as it will be required to deliver briefings at this location
  • This position will require the ability to travel and work on weekends/nights as needed to provide briefings
  • Experience in healthcare provider relations
  • Experience in customer relationship management
  • Experience analyzing information, researching problems, and determining and implementing solutions
  • Exceptional public-speaking ability


Preferred Qualifications

  • Experience in TRICARE, including presentations to groups
  • Knowledge of healthcare provider contract negotiations

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$59,300 - $80,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.


About Us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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