Field Service Technician II

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The US Federal Solutions & Services Team is dedicated to being the premier, compliant provider of high-quality communications solutions, products, and services to the U.S. Federal Government. Driven by a skilled and diverse workforce, this group focuses on building strong customer relationships, driving business growth, and delivering complete customer satisfaction. Within the US Federal Solutions & Services Team, the Secret Service Sustainment Unit manages the global implementation, integration, and servicing of complex mission critical systems. As a Field Service Technician IV, you will support a broad range of mission-critical communication projects across pre-sale and post-sale phases worldwide.

Job Description

• Direct the full operational lifecycle of advanced radio equipment, including Motorola APX8000, APX Next portable, and APX6500/8500 mobile subscribers, driving system reliability and resolving operational bottlenecks.
• Execute continuous system metrics reviews and scheduled preventive maintenance procedures to guarantee peak operational throughput across all subscriber fleets.
• Partner directly with customer stakeholders to design, configure, and standardize tailored code-plugs and subscriber profile configurations.
• Deploy and configure subscriber units utilizing enterprise cloud architecture, including SmartConnect, RadioCentral, and CommandCentral Messaging platforms.
• Audit and maintain subscriber records within Motorola ASTRO Core Provisioning Manager to safeguard database integrity and eliminate redundant entries.
• Perform rapid root-cause analysis and external hardware repairs for non-internal component faults to minimize equipment downtime.

Candidate Requirements:

• Must be able to obtain background clearance as required by government customers.
• Must reside near Washington DC or be willing to relocate to service Public Safety customers located in the DMV area.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must be willing and capable of meeting the requirements to obtain a DHS Public Trust Clearance.
• Must have a current, valid driver’s license and no traffic violations.
• Must be willing to travel up to 10% of the time as needed.

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Target Base Salary Range: $80,000 - $95,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 2+ years experience in one of the following: LMR, RF systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience
• Must be able to obtain background clearance as required by government customers.

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.