Operations Manager

COMPANY: HealthMark Group is a leading provider of digital health information management solutions for healthcare providers across the country. The company offers a full suite of technology-enabled, compliant, and patient-centric release of information solutions designed to alleviate providers’ health information management burdens and improve their patient experience. With our proprietary MedRelease platform, we enable thousands of clinics and hospitals to transform administrative HIM processes into seamless digital encounters, and HealthMark leads the industry in transparency, efficiency, and ease of use. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX, and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest-growing companies in the region and in the country.

LOCATION: Remote

OBJECTIVES:

• Manage an remote team covering escalations, emerging issues management, and a wide variety of needs for our clients
• Create and maintain a culture of excellence that inspires the team to do their best work
• Perform or schedule training as needed to ensure seamless transition of processes
• Collaborate with stateside stakeholders to ensure offshore is consistently providing levels to exceed hospital expectations
• Monitor performance to ensure the team is following the procedure correctly.
• Track and report outcomes (both positive and negative) on a consistent, proactive basis
• Act as the point of contact for your team and support them in removing roadblocks to resolve complex issues
• Ensure team is embedded and practiced daily in all activities, including establishing team goals, measuring progress, and sharing results
• Shape the vision of the team by ensuring your team operates in a frictionless environment and enabling them to identify trends and opportunities that drive operational improvements
• Performs other related duties as required

REQUISITE EXPERIENCE AND QUALIFICATIONS:

• Bachelor’s degree
• Experienced with using MS office including Excel and PowerPoint
• Minimum of 3 years of experience in healthcare
• Working knowledge of HIPAA, 21st Century Cures Act, Information Blocking requirements, etc. (ideal, not required)
• Customer-centric, ambitious, highly organized, detail-oriented
• Excellent managerial skills
• Strong verbal and written communication skills
• Strong Focus on continuous improvement, KPI development, improving team cohesion and communication, and just generally getting better every day, month, year, etc.

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs