Processing Support Specialist

Processing Support Specialist

Location: Remote

Who We Are

With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we’ve made it on the Inc. 5000 list of fastest-growing companies for ten years.

Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve.

What We Do

HealthMark is on a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient.

What We Offer

• A collaborative and supportive work environment that values your ideas
• Opportunities for professional development and career advancement
• Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice
• The chance to make an impact in the health information field every day

Join us in shaping the future of the release of information!

We are expanding rapidly and have created unique roles that need qualified candidates.

Specialist Duties

Job duties include, but are not limited to:

• Processing medical record requests in a high-volume, fast-paced environment
• Reports directly to the Processing Manager
• Assist as needed in overflow processing due to high volume and/or coverage issues
• Abide by HIPAA guidelines while ensuring the confidentiality of PHI
• Maintain a consistent schedule by processing all requests within 24–48 hours of receipt for assigned accounts
• Provide feedback regarding request volume and perceived issues
• Monitor incoming requests received through various means
• Answer patient questions and requests via phone
• General office duties

New Client Onboarding & Go-Live Support

• Aid in new client onboarding for processing, partnering with the Implementation team to prepare processing workflows for each new account
• Ensure training materials and process documentation are complete, accurate, and available to the processing team ahead of go-live
• Manage the hand-off of new clients from the Implementation team to the Service team, ensuring client-specific requirements, contacts, and open items are clearly communicated
• Identify, troubleshoot, and resolve processing issues, escalating to leadership when appropriate
• Coordinate and estimate KPI processing times (e.g., turnaround time, volume, and productivity) for new and existing accounts
• Ensure the scope of each processing workflow fits organizational expectations and client requirements

Experience & Qualifications

• Experience working in EMR/EHR systems
• Experience in medical records and/or release of information processing
• Demonstrated ability to resolve issues independently and use sound judgment
• Strong organization and communication skills to coordinate across Implementation, Service, and Processing teams

Qualities that the candidate for this position should include:

• Fast learner
• Dependable
• Quick worker
• Team player
• Positive attitude
• Someone who strives to do more

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs.