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Track & Trace Rep

Role overview

Summary

The Track & Trace Representative role at Zelh focuses on facilitating communication between drivers and customers within the logistics sector. This position supports the company's mission of providing reliable shipping services by ensuring timely updates and addressing any issues that arise.

Qualifications

  • Experience in logistics or customer service.
  • Knowledge of market trends in the transportation marketplace.
  • Ability to schedule appointments.
  • Strong communication skills.
  • Preferred: Familiarity with third-party logistics.

Responsibilities

  • Communicate daily with drivers and customers
  • Notify appropriate parties of any issues
  • Input updates into the system
  • Answer incoming calls from clients

Key facts

Hard skills

Other skills

  • Communication
  • Customer Service
  • Time Management
  • Problem Solving

About the company

Zelh logo

Zelh

  • Staffing & Recruiting
  • 201–500
Zelh is a US-based staffing and outsourcing company helping businesses increase efficiency and lower payroll costs by implementing a remote staffing model of their employees overseas. The service allows our customers total control of their employees. Founded 2017 in North Carolina, the company provides businesses with smart and innovative solutions for recruiting qualified staff from Poland 🇵🇱 Ukraine 🇺🇦 and or tapping in to our existing dev team for quick expansion. Providing clients with educated decisions and consulting for expansion and growth with high income and low investments is the core goal of Zelh. We have been successfully serving the IT, engineering, logistics, and other industries since 2017. By partnering with Zelh, modern businesses can focus on their primary goals while delegating time-consuming operations and shifting legal responsibilities to the third-party company. The decentralized workforce model includes: -Ready, bilingual professionals-Transparent low monthly fee per employee-Low turnover -On-site Management and HR team to help oversee your employees

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Job description

About us:

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for a Track & Trace Representative for our third-party logistics company which specializes in Reliable Domestic and International Shipping Services.  

Responsibilities:

  • Daily communication with drivers and customers

  • Notifying appropriate parties of any issues

  • Inputting updates into the system

  • Answering incoming calls from clients

  • Scheduling appointments

  • Maintaining current knowledge of market trends in the transportation marketplace

  • Other duties as required by business needs or as assigned

Working conditions:

  • Work schedule:

Option 1:
Work Schedule: Friday – Monday, 9:00 AM – 8:00 PM EST

Option 2:

Work Schedule:

Tuesday – Thursday: 5:00 PM – 1:00 AM EST + Saturday – Sunday: 1:00 PM – 9:00 PM EST

  • Competitive Salary in USD

  • Remote mode of work

  • 10+ business days of paid time off

  • Team building and corporate events

  • Equipment provided

  • A supportive team

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