Consultant/Senior Consultant/Management Consultant – IT Strategy & Operating Model – DACH

Description

Consultant/Senior Consultant/Management Consultant – IT Strategy & Operating Model – DACH

Position Overview

Join ISG’s DACH consulting team and kick-start your career at the intersection of technology, sourcing, and AI. As an IT Strategy & Operating Model Consultant, you will work closely with IT leaders and transformation teams to assess, design and optimize modern IT organizations and delivery models in the context of sourcing. You will bring clarity and structure to complex environments, develop scalable governance and process models, and help drive execution of IT and digital transformation programs.

You’ll work side-by-side with experienced advisors on real client challenges, contribute to data-driven analyses, and support high-impact transformation and operating model initiatives. This role is ideal for curious, analytical minds who want early responsibility, fast learning cycles, and direct exposure to senior managers and decision makers.

If you’re passionate about technology, eager to grow, and ready to make a real impact from day one, ISG offers a dynamic environment where you can learn, contribute, and shape the future of IT strategy and operating model design for various delivery models.

Responsibilities

• Work with clients to design and deliver operating model and transformation projects across AI, IT, cloud, and digital services, including how AI affects supplier capabilities, pricing, and service delivery.
• Assess current IT operating models and identify improvement opportunities.
• Develop target operating models for IT organizations (e.g. business value, functions, roles, processes, governance models, sourcing, organisation structure,, tools and platforms, business cases and implementation roadmaps) in the context of in-house delivery, sourcing, global capability centres, etc.
• Define and implement Service Integration/ITSM frameworks and processes that support the modern IT management models and service integration across a partner ecosystem.
• Support tool evaluations and implementations within Service Integration/ITSM or operating model contexts.
• Prepare analyses, workshops, and presentations that turn complex topics into clear client recommendations.
• Collaborate closely with experienced consultants in international project teams and learn directly on the job. Manage project sub-streams and coordinate cross-functional teams.

• Facilitate executive workshops and turn concepts into clear business-oriented recommendations.
• Coach junior consultants and ensure quality of deliverables across workstreams.
• Support thought leadership initiatives, proposal development, and enhancement of ISG’s IT strategy and operating model frameworks.
• Collaborate with cross-border ISG teams across consulting, research, and software advisory. 

Required Qualifications

• At least two years of experience in management or technology consulting, ideally with focus on IT strategy or operating model consulting – or a strong interest in building a career in this space.
• Curiosity about how technology and Artificial Intelligence shape the way organizations work and source services.
• A structured, analytical mindset combined with creativity and a hands-on attitude.
• Strong communication skills in English and German (C1+). Additional languages are a benefit.
• Team spirit, self-motivation, and a genuine interest in learning from real client challenges.
• Ability to communicate clearly with C-level executives, supported by experienced colleagues.
• Excellent facilitation and presentation skills.

Education

• Bachelor of Arts or Science degree in a technical or scientific field
• MBA or another advanced degree desirable
• ITIL 5 certification desirable

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

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