Senior Vice President, Engineering

Senior Vice President, Engineering

JRNI is seeking a Senior Vice President of Engineering to lead our global engineering organization and own the delivery, quality and reliability of our enterprise SaaS platform. Reporting to the Chief Executive Officer and serving on the Senior Management Team, you will turn our product roadmap into predictable releases and keep the platform secure, scalable and highly available for the global retail and financial services brands that depend on it.

You will work hand in hand with Product, owning how and when we build while Product owns what we build and why. You will lead engineering managers and technical leads across Boston, London and India, raise the bar on engineering practices and DevOps, and build a high-performing, accountable engineering culture. This is a hands-on leadership role for someone who measures success by shipped outcomes, system health and the strength of the team.

Key Responsibilities

Engineering delivery and execution

• Own end-to-end delivery of the product roadmap, translating priorities set with Product into realistic plans, capacity and release schedules.
• Establish and report on engineering health metrics such as delivery predictability, cycle time, deployment frequency, change failure rate and quality.
• Run Agile delivery at scale across distributed teams, removing blockers and making trade-offs between scope, speed and quality.

Architecture and technical standards

• Set engineering strategy and architecture standards that support scalability, performance and long-term maintainability.
• Ensure sound technical decisions through strong technical leads and clear design review practices, stepping in on the most critical calls.
• Manage technical debt deliberately, balancing new feature delivery with platform modernization.

SaaS operations, reliability and security

• Own platform availability, performance and incident management, meeting enterprise SLAs for complex global customers.
• Lead DevOps, CI/CD, infrastructure and cloud cost management.
• Partner with Information Security to embed secure development practices and meet ISO 27001, SOC 2 and GDPR obligations.

People and organization

• Lead, grow and retain a global team of engineering managers, technical leads and engineers, including our engineering team in India.
• Build hiring, onboarding, career paths and performance practices that scale with the business.
• Create a culture of ownership, collaboration and continuous improvement across locations and time zones.

Cross-functional and customer partnership

• Partner with Product on roadmap feasibility, sequencing and technical discovery.
• Support Sales, Customer Success and Professional Services as a senior technical voice in enterprise deals, security reviews and escalations.
• Serve on the Senior Management Team, contributing to company planning, budgeting and strategy.

Travel

• Attend regular in-person Senior Management Team meetings in Boston, with occasional travel to London and Mumbai.

The Person

You are a proven engineering executive who has scaled teams and platforms in enterprise B2B SaaS and who gets energy from making a strong organization even stronger. You set high standards, hold people accountable with fairness and clarity, and bring calm, structured leadership to incidents and difficult trade-offs.

You are comfortable in a fast-moving environment where priorities shift and resources are finite. You communicate clearly with engineers, executives and customers alike, and you build trust across locations, cultures and functions. You stay close enough to the technology to challenge designs and spot risk, while leading primarily through managers and technical leads.

Qualifications

Required

• 15+ years in software engineering, with at least 7 years leading engineering managers and technical leads in B2B SaaS.
• Track record of delivering complex enterprise software predictably, with measurable improvements in delivery and quality.
• Deep experience running high-availability SaaS platforms, including DevOps, CI/CD, cloud infrastructure and incident management.
• Strong technical foundation and experience making critical architectural decisions for scalable, multi-tenant systems.
• Experience leading offshore and geographically distributed teams, ideally including teams in India.
• Experience building secure software and supporting compliance programs such as ISO 27001, SOC 2 or GDPR.
• Excellent written and verbal communication, with the ability to influence at executive and board level.
• Bachelor’s degree in Computer Science or Engineering, or equivalent practical experience.

Preferred

• Experience serving large financial institutions, retail or e-commerce enterprises.
• Experience with data platforms, integrations and APIs, and analytics or BI tooling.
• Experience scaling an engineering organization through a growth phase, acquisition or platform modernization.
• Comfort in customer-facing situations, including enterprise security reviews and executive escalations.