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Analyst-Device Intake & Governance

Role overview

Summary

The role is for an Intake Analyst within the Connectivity Intake & Governance team at the company. You will manage requests to ensure they are documented and routed efficiently, collaborating with various stakeholders to support successful execution.

Qualifications

  • Strong attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple requests simultaneously.
  • Preferred: Experience with ticketing/intake systems.
  • Preferred: Enjoys process-driven work.

Responsibilities

  • Capture requests entering the connectivity organization.
  • Clarify and categorize requests for proper routing.
  • Manage requests from submission through handover.
  • Develop custom tools as needed.

Key facts

Hard skills

Other skills

  • Detail Oriented
  • Non-Verbal Communication
  • Multitasking
  • Relationship Building

About the company

Ford Motor Company logo

Ford Motor Company

  • Automotive Manufacturing
  • XLarge
  • 10,001+
We don't just make history -- we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us. Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day. Privacy Policy: https://www.ford.com/help/privacy/

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Job description

The Intake Analyst plays a critical role within the Connectivity Intake & Governance team's function, ensuring every request entering the connectivity organization is properly captured, clarified, categorized, and routed. This individual will manage requests from submission through handover, maintaining clear documentation and communication throughout the process. The Intake Analyst works closely with requesters, Stakeholder Representatives, and downstream teams (e.g., Network Engineering, Architecture, Security, Operations, MFG IT) to ensure requests are triaged efficiently and set up for successful execution. This role also will be crucial in developing custom tools as needed.

This role requires strong attention to detail, excellent written and verbal communication skills, and the ability to manage multiple requests simultaneously in a fast-paced environment. The ideal candidate is comfortable working with ticketing/intake systems, enjoys process-driven work, and can build effective working relationships across technical and business stakeholders.

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