Licensed Residential Property Manager
Department: Property Management / Operations
Location: Ohio, USA (Hybrid)
Position Type: Full-Time
Reporting To: Broker (Licensed Activities) & VP of Operations & Customer Success (Operational Execution)
About B2B Realty
B2B Realty is an Ohio-based residential property management and real estate firm built for serious real estate investors. With over 10 years of experience managing properties across Ohio and a team of 50+ professionals, we combine professional, systemized operations with an investor-first approach.
We provide comprehensive property management, leasing, maintenance coordination and brokerage services, helping property owners protect their investments, maximize portfolio performance and achieve long-term returns.
The Role
B2B Realty is seeking an experienced Licensed Residential Property Manager to oversee property management activities, portfolio performance and complex operational escalations across an assigned area.
The individual will be responsible for driving economic occupancy, protecting owner interests, ensuring compliance and resolving complex matters involving owners, tenants, leasing, maintenance, collections and property compliance.
This position serves as the primary licensed property management authority within the assigned area, working under the Broker's supervision on licensed matters and partnering with the VP of Operations & Customer Success on portfolio execution and operational performance.
The successful candidate must be proactive, decisive and capable of independently managing complex situations while maintaining strong coordination across departments.
Key Responsibilities & Ownership
1. Economic Occupancy & Portfolio Performance
- Own economic occupancy as the primary performance metric across the assigned portfolio.
- Monitor rental income, vacancies, delinquency and leasing performance.
- Establish and recommend market rental rates and oversee lease renewal terms..
- Identify underperforming properties and implement corrective actions.
- Conduct weekly delinquency, leasing and off-track property audits.
- Work with CS and Leasing teams to improve occupancy, retention and portfolio performance.
2. Property Management Escalations & Owner Relations
- Own property owner client relationships and reduce controllable service terminations.
- Own and resolve complex escalations involving owners, tenants, leasing, maintenance, delinquencies and property compliance.
- Lead property owner leasing calls, advisory discussions and meetings.
- Handle owner communications regarding lease terms, tenant qualifications, compliance and property management decisions.
- Resolve lease and ledger disputes, financial credits and other sensitive owner/tenant matters in coordination with Accounting.
- Escalate legal threats, regulatory complaints and high-risk matters to the Broker, Operations Management and Executive Leadership.
3. Licensed Property Management & Compliance
- Oversee licensed property management activities in accordance with applicable Ohio laws, regulations and brokerage requirements.
- Review, approve and execute authorized leases, PMAs, addenda, notices and other applicable documentation.
- Serve as the designated licensed representative on applicable leasing reports, leases and PMAs.
- Own licensed compliance oversight across Customer Success and Leasing operations.
- Ensure proper documentation, approvals and execution of licensed activities.
- Work closely with the Broker on regulatory matters, compliance concerns and licensing-related escalations.
4. Leasing Governance & Tenant Placement
- Review special lease terms and applicant exceptions.
- Advise owners regarding unqualified applicants, owner-directed placements and associated risks.
- Ensure leasing decisions comply with applicable fair housing, screening and regulatory requirements.
- Guide Leasing Agents and Leasing Coordinators on complex leasing matters and documentation.
5. Delinquency, Evictions & Tenant Resolution
- Own weekly delinquency reviews and collection escalations.
- Evaluate eviction cases and determine when to initiate the appropriate legal process within delegated authority.
- Coordinate eviction documentation and proceedings with the Broker and legal counsel.
- Negotiate and approve payment plans within established authority and owner-approved parameters.
- Manage cash-for-keys negotiations and agreements where appropriate.
- Ensure all collection arrangements, eviction decisions and tenant resolutions are properly documented.
6. Property Compliance & Security Deposits
- Oversee tenant violations, lease breaches and property compliance matters.
- Review and approve tenant violation notices and coordinate necessary field assignments or inspections.
- Review security deposit deductions, ensuring appropriate documentation, itemization and approvals.
- Oversee escalated lease and ledger disputes, credits and financial adjustments with Accounting.
- Ensure compliance with applicable security deposit, notification and documentation requirements.
7. Audits, Reporting & Operational Accountability
- Conduct weekly audits of delinquency, leasing, renewals, occupancy and off-track properties.
- Review open escalations, property violations and pending compliance matters.
- Identify recurring operational gaps and coordinate corrective actions with CS, Leasing and Maintenance leadership.
- Report portfolio risks, compliance concerns and performance issues to the appropriate leadership.
- Recommend improvements to property management workflows, policies and operational standards.
Requirements
- Active Ohio Real Estate Salesperson or Broker License in good standing, appropriate to the responsibilities of the position.
- Minimum 3–5 years of experience in residential property management, portfolio management or real estate operations.
- Strong understanding of Ohio real estate practices, landlord-tenant requirements, fair housing and property management compliance.
- Experience managing residential portfolios, leasing, renewals, collections, tenant relations and owner communications.
- Practical experience with evictions, delinquency resolution, payment plan negotiations and security deposit matters.
- Experience reviewing and executing leases, PMAs, addenda and other real estate documentation.
- Strong financial understanding of rent rolls, owner ledgers, rental income and property performance.
- Demonstrated ability to manage complex owner and tenant escalations, negotiations and disputes.
- Strong decision-making, communication, organizational and problem-solving skills.
- Ability to independently conduct audits, identify operational issues and drive resolutions across multiple departments.
- Proficiency in property management and CRM software, preferably AppFolio and LeadSimple. Ability to work effectively in a remote, cross-functional environment.
- Experience managing scattered-site single-family portfolios or multiple Ohio markets is preferred.
Compensation & Benefits
- Base Salary: 50,000 USD - 60,000 USD annually, depending on experience and qualifications.
- Performance Incentives: Annual performance-based incentives tied to economic occupancy, collections, leasing performance, retention and operational execution.
- Health Benefits: Health insurance reimbursement in accordance with company policy and eligibility requirements.
- Paid Leave: Annual paid leave entitlement according to company policy.
- Parental Leave: Benefits according to company policy.
- Career Growth: Opportunities for progression into senior portfolio, regional and operational leadership roles.
What Success Looks Like
The Licensed Residential Property Manager will serve as the primary licensed property management authority for their assigned area while maintaining strong operational alignment with the Broker, VP of Operations & Customer Success and other teams.
Success means maintaining strong economic occupancy, protecting owner interests, resolving complex escalations, ensuring compliant leasing and property management practices, controlling delinquency and strengthening overall portfolio performance.
The individual must take ownership, make sound decisions within their authority and ensure that operational and compliance standards are consistently maintained as B2B Realty continues to grow.
Compensation: $50,000 - $60,000
