AVP of Workers' Compensation Client Relations | Remote

 Our client is seeking an experienced AVP of Workers' Compensation Client Relations to oversee key client accounts and help strengthen the performance of their claims programs. This opportunity is ideal for an insurance professional who enjoys turning claims data into meaningful recommendations, navigating complex service needs, and building lasting partnerships. This is a fully remote position with occasional travel.  

Responsibilities

• Lead client discussions around program results, loss trends, and opportunities to improve service delivery.
• Build strong relationships with assigned accounts, anticipating concerns and coordinating solutions across claims, operations, technology, and other internal teams.
• Guide new account implementation and maintain service expectations as client needs evolve.
• Manage renewal discussions, service agreement updates, and negotiations involving program enhancements.
• Partner with operational leadership on account budgets and profitability while coordinating billing, audit, and collection matters.
• Identify opportunities to expand existing relationships through additional services and solutions.

Qualifications

• 5-8+ years of experience in insurance account management, client services, or a supervisory position within the insurance industry.
• Strong working knowledge of Workers’ Compensation and Liability Claims administration.
• Experience working within a Third-Party Administrator (TPA), insurance carrier, or similar claims management environment.
• Familiarity with alternative risk financing arrangements, including captive insurance programs, is highly desirable.
• Demonstrated ability to manage client relationships, address complex service concerns, and communicate with senior-level stakeholders.
• Experience reviewing claims reports, loss information, financial results, and account performance metrics.
• Strong understanding of insurance service agreements, account renewals, and client program requirements.

Salary & Benefits

• $120,000 - $140,000+ including annual bonus 10-25%
• Fully Remote
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement savings plan
• Paid time off (PTO) and company-observed holidays