Logo for Staff Domain

Account Manager - Maintenance | AU | WFH

Role overview

Summary

The Account Manager role focuses on maintaining long-term client relationships within the Maintenance Department, which provides 24/7 services to construction clients across Australasia. You will support business development, manage contractor relationships, and ensure compliance with organizational standards.

Qualifications

  • Minimum 5-8 years’ experience in Maintenance Management or similar field.
  • Demonstrate an understanding of project costs and tracking.
  • Proficient with the use of Microsoft Office.
  • Excellent communication skills.
  • Preferred: Sound knowledge or previous experience working within Shopfitting (highly desirable).

Responsibilities

  • Build and maintain relationships with Customers and Suppliers
  • Support the procurement and retention of Contractors
  • Continuously look for growth opportunities
  • Ensure project costs are tracked and reported monthly

Key facts

Hard skills

Other skills

  • Microsoft Office
  • Communication
  • Teamwork
  • Time Management
  • Customer Service

About the company

Staff Domain logo

Staff Domain

  • Outsourcing & BPO
  • Scaleup
  • 201–500
Staff Domain’s mission is to support global businesses through end-to-end offshore recruitment and operational management to enable cost savings and rapid growth.We offer staff acquisition and bespoke solutions to clients looking to expand, looking for resource support, or simply looking to support their bottom line.We cater to a variety of services to providing comprehensive, tailor-fitted approach for your business and local team needs. With Staff Domain, you are in control.We pride ourselves in presenting smooth end-to-end, customized offshoring experience and in providing employees the best career experience that will compliment clients'​ products and services in further promotion and market penetration to improve total satisfaction of customers and staff alike.Personalized service excellence is our core. Operational consistency is our key. Our culture is what sets us apart. Be one step ahead of the competition.

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Setup and Location: Work from Home
Work Schedule: 9:30 AM – 6:30 PM AEST | 7:30 AM – 3:30 PM PHT
Employment Type: Full-time

Ready to do work that actually excites you?Our client's Maintenance Department provides a 24/7 maintenance service to our suite of construction clients across Australasia. The Account Manager will work with a selected pool of clients on a regular basis, servicing any requests on an as needed basis. You will be working within the team to support the strategy of maintaining long-term client relationships built on the provision of first-class services.

What You'll Do
You'll be the kind of person who:

1. Customer Relationships: Build and maintain relationships with Customers and Suppliers
  • Promotes a safe and comfortable work environment. 
  • Provide a healthy and safe workplace for all workers under their control.
2. Contractor Development: Build and maintain relationships with Contractors
  • Ensure Contractors are maintained to support maintenance growth whilst ensuring we meet our competitive tendering requirements. 
  • Support the procurement and retention of contractors to support our service provision.
3. Business Development: Continuously look for growth opportunities. Supports Business development and growth where required.

4. Cost Management: Ensure project costs are tracked and reported monthly. Supports strategic planning to reduce costs where possible.

5. Systems: Management of central maintenance systems 
  • Support FIIX maintenance system. 
  • Provide any requested reporting.
6. Project Management
  • Leads projects to ensure various projects are delivered as the business requires. 
  • Ensures projects are delivered time and budget set by the business. 
  • Liaise with all internal and external parties as required.
7. Compliance objectives: To operate within the law, governance, regulations and organizational agreements that binds us. To provide a duty of care for our people and to be accountable for our actions. 
  • Promotes a safe and comfortable work environment. 
  • Provide a healthy and safe workplace for all workers under their control. 
  • 100% compliance achieved.


Requirements

What You Bring
We're looking for someone who:
  • Minimum 5-8 years’ experience in Maintenance Management or similar field
  • Sound knowledge or previous experience working within Shopfitting (highly desirable)
  • OR Previous experience in an construction based role and understanding of trades
  • Demonstrate an understanding of project costs and tracking
  • Proficient with the use of Microsoft Office
  • Excellent communication skills
Other Qualities
  • Ability to work well within a team and be self-directed where required
  • An understanding of contract management and tendering processes
  • Ability to produce written reports
  • Excellent customer service skills
  • Excellent time management skills
  • Ability to achieve deadlines and work under pressure
  • Reliable & helpful to all co-workers – strong customer service approach
SPECIAL REQUIREMENTS: This job also requires after- hours work on a rotating roster (to be discussed with the client)

Benefits

Why You'll Love Working Here
  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!
Let's Talk
If you're thinking, "this sounds like me," it probably is. Click apply. We can't wait to meet you.

Related jobs

See all Account Manager jobs

Other jobs at Staff Domain