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IT Support Specialist

Role overview

Summary

This role is for an IT Support Specialist to provide technical assistance and support to staff and students. You will be responsible for troubleshooting issues and maintaining the IT infrastructure, ensuring smooth operations within the organization.

Qualifications

  • Excellent communication skills.
  • Strong understanding of IT systems.
  • Ability to work independently and as part of a team.
  • Familiarity with networking, operating systems, and common software applications.
  • Commitment to delivering exceptional customer service.

Responsibilities

  • Respond to help desk requests.
  • Diagnose and resolve technical problems.
  • Install and configure computer systems.
  • Provide training to users on new technologies.

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Communication
  • Teamwork
  • Problem Solving

About the company

Emergency University logo

Emergency University

  • Professional Training & Coaching
  • 11–50
Emergency University has evolved into a enthusiastic community of highly trained emergency response professionals, tirelessly dedicated to saving lives, empowering organizations to care for themselves during the critical first minutes of an emergency before the arrival of public agencies. Our success was built on creating streamlined solutions that prepare your organization to deal with the unexpected. We provide the vital components and technology to ensure successful implementation and positive outcomes should disaster strike! Our culture values dedication, perseverance, integrity, and respect for each individual. We pride ourselves on bringing these same values into our relationship with each of our clients. Our focus is to create the industry's most dependable, experienced and innovative solution for our customers, and to educate the community about better and more effective ways to save lives. We strive to provide our clients with a one-stop resource for customized, cutting-edge solutions that are proven to save lives. We have driven the emergency response industry for over 3 decades: - We elevated the standard of care for public emergency medical systems by incorporating the fire department into the emergency medical response. - We redefined emergency care in public venues by integrating security, ushers, EMTs and AEDs, creating an internal emergency response system. - We introduced emergency medical response systems into the workplace by training workplace personnel and providing life-saving emergency equipment for rapid response to injured and ill co-workers. - We transformed cell phones into a critical emergency management tool that automates the execution of your emergency response plan.

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Job description

We are seeking a skilled IT Support Specialist to provide technical assistance and support to our staff and students. The ideal candidate will be responsible for troubleshooting hardware and software issues, maintaining computer systems, and ensuring the smooth operation of our IT infrastructure. Key responsibilities include responding to help desk requests, diagnosing and resolving technical problems, installing and configuring computer systems, and providing training to users on new technologies. The role requires excellent communication skills, a strong understanding of IT systems, and the ability to work independently and as part of a team. Familiarity with networking, operating systems, and common software applications is essential. A commitment to delivering exceptional customer service is crucial in this fast-paced environment.

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