IT Applications Professional II – Enterprise Content Management (ECM)

#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused.

JOB SUMMARY

This position is eligible for remote work in one of the following states: Arkansas, Colorado, Georgia, Illinois, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Wisconsin, or Wyoming. This position will require some travel for office meetings, as needed, to our corporate office in Tulsa, OK.

Job Profile Summary
Participate, with general supervision, in the design, configuration, support, and lifecycle management of SharePoint Online and other enterprise content management (ECM) solutions. Responsibilities include supporting business requirements, site and content management, workflow and automation needs, testing, deployment, documentation, governance, records management, and ongoing maintenance activities across ECM platforms.

Essential Functions and Responsibilities

• Works independently with general supervision to design, configure, test, deploy, and maintain SharePoint Online and other ECM solutions as prioritized by the business, including site structures, repositories, lists, libraries, permissions, metadata, documentation, and training materials

• Design, configuration, testing, maintenance, and documentation of reliable and scalable SharePoint Online, Microsoft 365, and ECM content management solutions that support user requirements and business processes

• May influence others through explanation of SharePoint and ECM capabilities, governance standards, policies, records management practices, and best practices

• Participate in SharePoint Online and ECM projects and operational processes through the full solution lifecycle, from requirements gathering and design through deployment, adoption, and support

• Gather and document business requirements from users to determine SharePoint and ECM capabilities, site or repository design, metadata, permissions, automation, records management, and reporting needs. Consult with users on priorities, complexity, governance considerations, and business impacts

• Coordinate and communicate SharePoint and ECM configuration, support, migration, and enhancement activities with other team members, infrastructure personnel, Microsoft 365 administrators, vendors, business stakeholders, and management

• Follow defined change control, compliance, records management, security, and governance procedures associated with SharePoint Online administration, ECM solution delivery, and related documentation

• Deploy and support existing SharePoint and ECM solutions, templates, lists, libraries, workflows, repositories, and governance patterns across additional business areas

• Interact with business users through consulting, troubleshooting, and training to ensure effective use of SharePoint Online, Teams-connected sites, document libraries, metadata, permissions, and related ECM and Microsoft 365 services

• Collaborate with key process owners on documentation and resolution of SharePoint and ECM defects, enhancements, migrations, permissions issues, workflow needs, and content management projects

• May review SharePoint and ECM configuration, documentation, or support work completed by lower-level professionals

• Solves difficult, but typically not complex, SharePoint Online and ECM configuration, access, content management, workflow, and user support problems

Education

• Bachelor's Degree in MIS, computer science, mathematics, other related field, or an equivalent combination of formal education and the following job-related experience to include:

Work Experience

• Experience with SharePoint Online administration, configuration, site design, list and library management, permissions, metadata, Microsoft 365 collaboration solutions, and PowerShell scripting for automation, reporting, and administrative support

• Experience supporting SharePoint-based and broader ECM business solutions, including configuration, testing, troubleshooting, documentation, and user adoption

• Experience with SharePoint lists, libraries, metadata, content types, views, permissions, repositories, and related content or data management concepts

• Experience with solution delivery lifecycle methodology, change management, governance, records management, and basic project management concepts in a Microsoft 365, SharePoint, or ECM environment

• Experience with SharePoint management and migration tools such as AvePoint, Quest, Varonis and Cognillo

Knowledge, Skills and Abilities

• Skills in: Use and function of office equipment including computers and applicable software

• Ability to: Apply math, algebra and statistical methods

• Ability to: Interact, advise and communicate effectively

• Ability to: Communicate and/or exchange information or instruction; conduct oral presentations and/or meetings

Licenses and Certifications

• None required

Strength Factor Rating - Physical Demands/Requirements

• Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Strength Factor Description - Physical Demands/Requirements

• Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)

• Walking: Moving about on foot (Frequently)

• Sitting: Remaining in a seated position (Constantly)

• Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)

• Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)

• Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)

• Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)

• Climbing: Ladders, Stairs (Occasionally)

• Balancing: Maintaining body equilibrium to prevent falling (Occasionally)

• Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)

• Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)

• Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)

• Crawling: Moving about on the hands and arms in any direction (Occasionally)

• Reaching: Extending hands and arms in any direction (Constantly)

• Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)

• Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)

• Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)

• Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)

• Hearing: Perceiving the nature of sound by the ear (Frequently)

• Tasting/Smelling: (Occasionally)

• Near Vision: Clarity of vision at 20 inches or less (Constantly)

• Far Vision: Clarity of vision at 20 feet for more (Frequently)

• Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)

• Vision: Color - The ability to identify and distinguish colors (Constantly)

Working Conditions/Environment

• Employee is subject to inside environmental conditions

Working Conditions

• Well lighted, climate controlled areas (Constantly)

• Frequent repetitive motion (Constantly)

• CRT (Computer Monitor(s)) (Constantly)

Travel

• Travel to other locations required

Driving

• Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license

ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.

ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email HRSolutions@ONEOK.com or call 1-855-663-6547​.

Expected Salary Range