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IT Support Specialist

Role overview

Summary

This role is for an IT Support Specialist focused on providing technical assistance for the university's IT infrastructure. You will support users by troubleshooting issues and maintaining systems, ensuring that all IT equipment functions properly.

Qualifications

  • Familiarity with networking, operating systems, and various software applications.
  • Strong communication skills.
  • Ability to work collaboratively with faculty, staff, and students.
  • Proactive approach to problem-solving.
  • Commitment to providing excellent customer service.

Responsibilities

  • Troubleshoot hardware and software issues.
  • Assist users with technical problems.
  • Maintain computer systems and networks.
  • Document support processes and maintain inventory of IT assets.

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Communication
  • Collaboration
  • Problem Solving
  • Customer Service

About the company

Emergency University logo

Emergency University

  • Professional Training & Coaching
  • 11–50
Emergency University has evolved into a enthusiastic community of highly trained emergency response professionals, tirelessly dedicated to saving lives, empowering organizations to care for themselves during the critical first minutes of an emergency before the arrival of public agencies. Our success was built on creating streamlined solutions that prepare your organization to deal with the unexpected. We provide the vital components and technology to ensure successful implementation and positive outcomes should disaster strike! Our culture values dedication, perseverance, integrity, and respect for each individual. We pride ourselves on bringing these same values into our relationship with each of our clients. Our focus is to create the industry's most dependable, experienced and innovative solution for our customers, and to educate the community about better and more effective ways to save lives. We strive to provide our clients with a one-stop resource for customized, cutting-edge solutions that are proven to save lives. We have driven the emergency response industry for over 3 decades: - We elevated the standard of care for public emergency medical systems by incorporating the fire department into the emergency medical response. - We redefined emergency care in public venues by integrating security, ushers, EMTs and AEDs, creating an internal emergency response system. - We introduced emergency medical response systems into the workplace by training workplace personnel and providing life-saving emergency equipment for rapid response to injured and ill co-workers. - We transformed cell phones into a critical emergency management tool that automates the execution of your emergency response plan.

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Job description

We are seeking a dedicated IT Support Specialist to provide technical assistance and support for our university's IT infrastructure. The ideal candidate will be responsible for troubleshooting hardware and software issues, assisting users with technical problems, and maintaining computer systems and networks. Key responsibilities include responding to help desk inquiries, diagnosing and resolving technical issues in a timely manner, and ensuring that all IT equipment is functioning properly. The role also involves documenting support processes, maintaining inventory of IT assets, and assisting in the implementation of new technologies. Strong communication skills and the ability to work collaboratively with faculty, staff, and students are essential. A proactive approach to problem-solving and a commitment to providing excellent customer service are critical for success in this role. Familiarity with networking, operating systems, and various software applications is required.

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