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Customer Support Representative - E-commerce/DTC (Remote)

Role overview

Summary

This role is for a Customer Support Representative at Enhanced Labs, focusing on delivering exceptional service to customers in the e-commerce and DTC sectors. You will engage with customers across multiple channels, addressing inquiries and ensuring a positive experience.

Qualifications

  • Proven experience in customer support, preferably in e-commerce, DTC, or the health and wellness industry.
  • Excellent written and verbal English communication skills.
  • Strong multitasking, time management, and organizational skills.
  • Good problem-solving skills, attention to detail, and sound judgment.
  • Preferred: Familiarity with customer support platforms, CRM systems, and related tools.

Responsibilities

  • Provide exceptional customer service via various channels, including email, chat, phone, and social media.
  • Resolve customer inquiries and issues efficiently while maintaining a positive attitude.
  • Assist customers with product selections, order placements, and tracking information.
  • Document customer interactions and feedback accurately in our support system.

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Problem Solving
  • Time Management
  • Organizational Skills
  • Multitasking
  • Detail Oriented
  • Reliability
  • Proactivity

About the company

Enhanced Labs logo

Enhanced Labs

  • Fitness & Wellness
  • Scaleup
  • 11–50
OUR ETHOS At Enhanced Labs, we are rooted in the principle of transcending the ordinary and achieving the extraordinary. Our products are the epitome of excellence, thanks to the meticulous efforts of our proficient team of engineers who are dedicated to elevating human performance. SCIENCE & RESEARCH Our engineering team delves into comprehensive, evidence-based research to craft new products and refine existing formulations, ensuring they are a step ahead in the industry. HEALTH At Enhanced Labs, health is our paramount concern. Our transition to vegan-friendly capsules and the reduction of artificial additives underscore our commitment to wellness. The essence of our new slogan "Enhanced, Better Than Natural" reflects not only superior performance but also a dedication to health-centric, meticulously engineered products. Through Enhanced Labs, we are setting a new standard, where health and performance harmoniously coalesce, propelling individuals towards a healthier, enhanced existence. OUR JOURNEY We are not just about creating products; we are about crafting legacies of excellence that we, our friends, and the global community can trust and thrive on. Through Enhanced Labs, we are sharing more than just extraordinary products; we are sharing a vision of limitless potential and a journey towards a superior, uncompromising realm of human performance. BETTER THAN NATURAL! At Enhanced Labs, our new slogan "Enhanced, Better Than Natural!" encapsulates our core belief in the limitless potential of human performance when augmented by superior, meticulously engineered products. We believe in transcending the natural boundaries that often limit our capabilities, by embracing a path of continuous innovation and uncompromising quality. Our products are the result of relentless pursuit of excellence by a dedicated team of engineers and formulators, who are driven to create supplements that are not merely natural, but enhanced to provide superior benefits.

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Job description

Customer Support Representative

Company: SwissChems

Market: United States

Work Setup: Remote | US Time Zone

Overview

We are seeking a dedicated and enthusiastic individual to join our customer support team at Enhanced Labs. This position is ideal for someone who is passionate about e-commerce and direct-to-consumer (DTC) brands, and who thrives in a fast-paced environment.

Key Responsibilities

  • Provide exceptional customer service via various channels, including email, chat, phone, and social media.
  • Resolve customer inquiries and issues efficiently while maintaining a positive attitude.
  • Assist customers with product selections, order placements, and tracking information.
  • Document customer interactions and feedback accurately in our support system.
  • Collaborate with other teams to ensure a seamless customer experience.

Requirements

  • Proven experience in customer support, preferably in e-commerce, DTC, or the health and wellness industry.
  • Experience in supplements, health and wellness, or peptides is an advantage.
  • Excellent written and verbal English communication skills.
  • Strong multitasking, time management, and organizational skills.
  • Good problem-solving skills, attention to detail, and sound judgment.
  • Must be reliable, proactive, resourceful, and enthusiastic, with strong common sense and a positive work attitude.
  • Familiarity with customer support platforms, CRM systems, and related tools.
  • Proficient in using AI tools to improve productivity and customer support efficiency.
  • Must be willing and available to work US business hours.
  • Must be based in Europe (EU) or Turkey, preferably Turkey.

Salary: 1500 - 2000 USD per month

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