Senior IT Technologist Virtual Assistant

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Senior IT Technologist will support and enhance Robin, Medtronic's IT Virtual Assistant platform, through a combination of conversational AI development, enterprise integrations, automation engineering, cloud technologies, and platform support. This role is responsible for designing, developing, and maintaining virtual assistant capabilities that improve employee self-service experiences and increase automation opportunities across the enterprise.

The position will work across Conversational AI, Generative AI, ServiceNow, cloud platforms, APIs, and automation technologies to deliver scalable and secure solutions that support Robin's continued growth and business value. Responsibilities include developing and enhancing conversational experiences, supporting prompt engineering and prompt debugging activities, configuring and maintaining integrations with ServiceNow and other enterprise platforms, automating business processes, supporting cloud-based infrastructure, and participating in platform release and deployment activities.

This role requires strong technical expertise in enterprise integrations, REST APIs, automation frameworks, cloud technologies, and AI-enabled solutions. The successful candidate will collaborate with cross-functional teams to troubleshoot complex technical issues, improve self-service effectiveness, support customer onboarding activities, develop automation capabilities, and contribute to the ongoing evolution of Robin's conversational AI and Generative AI capabilities.

The ideal candidate combines software development, automation, cloud engineering, and AI platform experience with strong analytical, communication, and problem-solving skills. This individual should be comfortable working across multiple technologies, learning new capabilities quickly, and driving technical innovation while supporting enterprise-scale platforms and services.

Responsibilities may include the following:

• Design, develop, and support conversational AI and automation solutions
• Build and maintain integrations using APIs, ServiceNow, and enterprise applications
• Configure, test, and enhance Generative AI capabilities, including prompt engineering
• Develop workflow automations to improve efficiency and user self-service
• Troubleshoot complex technical issues and ensure platform stability
• Collaborate with business partners to gather requirements and deliver scalable solutions
• Participate in deployments, system enhancements, and continuous improvement initiatives
• Create technical documentation and support operational best practices
• Monitor platform performance and recommend optimization opportunities.

Required Knowledge and experience:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience in software development, application support, automation, or cloud technologies
• Fluent English level
• Experience with enterprise integrations and API development
• Experience supporting cloud-based applications and platforms
• Experience with Conversational AI, Generative AI, or chatbot technologies preferred
• Experience with ServiceNow and automation tools preferred.
• REST APIs, integrations, JSON, and web services
• ServiceNow workflows and automation capabilities
• Cloud technologies (AWS preferred)
• DevOps practices, CI/CD pipelines, and source control
• Security concepts including OAuth, SSO, and secrets management
  
  
  

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).