Bilingual Dental Medical Virtual Assistant
English & Spanish Speaking | Remote
Employment Type: Independent Contractor | Full-Time & Part-Time
Work Arrangement: Fully Remote | Specific working hours will depend on the client's requirements.
Hours: 15–40 hours per week
Time Zones: U.S. Eastern, Central, or Pacific Time
Job Overview
We are looking for a reliable, patient-focused, and experienced Bilingual Dental Medical Virtual Assistant to join our remote healthcare team. The ideal candidate will have 3+ years of hands-on experience working in a U.S. dental practice and a strong understanding of dental front-office operations, patient communication, scheduling, insurance verification, pre-authorizations, and dental terminology.
The successful candidate must be comfortable communicating with patients in both English and Spanish and have practical experience working with dental insurance, treatment plans, dental coding, and pre-authorization processes.
Key Responsibilities
- Manage inbound calls, emails, and patient inquiries in both English and Spanish.
- Schedule, reschedule, and confirm dental appointments.
- Handle patient check-in and check-out processes.
- Verify patient demographics, insurance eligibility, and dental benefits.
- Review insurance benefits, including copays, deductibles, annual maximums, waiting periods, and coverage limitations.
- Obtain and follow up on dental insurance pre-authorizations and pre-determinations.
- Assist with treatment plan coordination and communicate insurance-related information to patients.
- Process patient payments and follow up on outstanding balances.
- Coordinate appointment reminders, recalls, and patient follow-ups.
- Maintain accurate and up-to-date patient records and documentation.
- Communicate effectively with dentists, hygienists, dental assistants, insurance companies, and other dental staff.
- Support dental claims and other insurance-related administrative processes as needed.
- Maintain patient confidentiality and comply with HIPAA requirements.
- Provide general administrative and front-desk support to ensure smooth daily dental practice operations.
Required Qualifications & Experience
- 3+ years of hands-on experience as a Dental Medical Virtual Assistant, Dental Front Desk Coordinator, Dental Administrative Assistant, or similar role in a U.S. dental practice.
- Previous experience working remotely in a dental setting is required.
- Fluent in English and Spanish, with strong verbal and written communication skills in both languages.
- Strong knowledge of dental office workflows, terminology, scheduling, and patient coordination.
- Hands-on dental insurance pre-authorization/pre-determination experience — not just theoretical knowledge.
- Strong experience with dental insurance verification, including eligibility, benefits, coverage requirements, deductibles, copays, and annual maximums.
- Working knowledge of dental coding and CDT codes.
- Understanding of dental procedures, treatment plans, and common dental terminology.
- Basic understanding of dental X-rays and the ability to identify or understand common types of dental radiographs and terminology.
- Strong patient service and communication skills.
- Excellent organizational skills with the ability to manage multiple tasks and priorities.
- Proficiency with computers, electronic health/dental records, and dental practice management software.
- Ability to work independently and maintain productivity in a fully remote environment.
- HIPAA knowledge or certification is preferred.
Preferred Dental Practice Management Experience
Experience with one or more of the following dental practice management systems is highly preferred:
- Dentrix / Dentrix Ascend
- Eaglesoft
- Open Dental
- Curve Dental
- Or other comparable dental practice management systems.
Preferred Additional Experience
- Dental insurance claims and follow-up.
- Dental pre-authorizations and pre-determinations.
- Treatment plan coordination.
- Dental coding and CDT codes.
- Understanding of dental X-rays and radiographic terminology.
- Insurance benefit breakdowns and verification.
- Patient billing, payment processing, and outstanding balance follow-up.
- Experience communicating with U.S. dental insurance providers.
- Previous remote dental practice experience.
Ideal Candidate
The ideal candidate is a bilingual dental professional with strong front-office experience who can confidently communicate with patients, verify dental insurance benefits, navigate pre-authorization requirements, understand CDT codes and dental terminology, and provide administrative support with minimal supervision.
This is not a general medical receptionist position. Hands-on dental practice experience and practical knowledge of dental insurance processes are essential.
