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Onboarding and Operations Coordinator1

Role overview

Summary

This role supports the Payment Integrity Quality team by facilitating a smooth onboarding experience for new employees. You will coordinate various operational tasks to ensure that new hires are organized and ready to work efficiently.

Qualifications

  • Experience in operational support or coordination.
  • Strong organizational and detail-oriented skills.
  • Ability to communicate clearly with managers and new hires.
  • Preferred: Proactive and responsive attitude.
  • Preferred: Experience in a healthcare audit environment.

Responsibilities

  • Coordinate equipment follow-up and access readiness for new employees.
  • Submit security tickets and manage welcome communications.
  • Provide first-day support and continued follow-up throughout training.
  • Organize and inform new employees and audit teams to ensure efficient work.

Key facts

Hard skills

Other skills

  • Time Management
  • Communication
  • Organizational Skills
  • Proactivity

About the company

EXL logo

EXL

  • Outsourcing & BPO
  • XLarge
  • 10,001+
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

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Job description

We are seeking a highly organized and detail-oriented Coordinator to provide  operational support to the Payment Integrity Quality team. This role will help ensure new employees have a smooth onboarding experience by coordinating equipment follow-up, access readiness, security ticket submission, welcome communications, first-day support, and continued follow-up throughout training. The Onboarding and Operations Coordinator will also help keep new employees and audit teams organized, informed, and ready to work efficiently.

This is an excellent opportunity for someone who is proactive, responsive, and comfortable supporting a fast-paced healthcare audit environment. The ideal candidate will be able to manage multiple follow-up items, communicate clearly with managers and new hires, track onboarding needs through completion, and escalate barriers when additional support is needed

Salary Range: $45,760 – $52,000 (based on experience, skills, and qualifications)
Location: 100% Remote (U.S.-based)

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

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