Field Service Technician Coffee/Espresso

*$1,000 Sign-On Bonus*

VP Coffee, a Smart Care company, is a distributor and stocking dealer of specialty coffee equipment and espresso machines.  This position will be servicing the coffee machines, espresso machines and combi-ovens in various commercial customer locations. We provides Sales and Services and offer consultation, professional training, café design and full support from idea conception to daily operations.

** Pay Range $24-28 per hour Based off Experience **

Responsibilities and Duties

• Professional, courteous, and motivated to deliver the highest value service.

• Reactive 24-hour service to include equipment troubleshooting and diagnosis, repair, and resolution.

• Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, Installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning.

• Demonstrate the ability to remain current on all equipment education and continually broaden the scope of technical skill-set and theory of operation.

• Order and schedule delivery of repair parts and maintain inventory.

• Follow company policy to accurately record and complete work orders while maintaining accurate documentation.

• Effective interaction with internal dispatch, management, warehouse, and technician teams.

• Deliver superior customer service focusing on customer needs, developing and retaining positive customer relationships while creating and executing solutions in collaboration with customers.

• Always maintain a professional and clean appearance, while keeping service vehicle clean and neat.

Qualifications and Skills

• Ability to troubleshoot, test, repair, and service technical equipment.

• Knowledge of basic electricity; amperage, voltage and resistance, and ability to read basic equipment schematics. Ability to understand, read, and utilize a multimeter.

• Ability to work flexible shifts

• Familiar with basic tools and multimeter

• Basic understanding and skill-set of Microsoft Office.

• Valid Driver’s license

• Organizational Skills, Attention to Detail, Sense of urgency in responsiveness

• Ability to Adapt to Workplace Environment & Organizational Change

• Must be reliable, dependable, punctual, maintain good attendance, and conscientious about product performance

• Able to lift and move heavy restaurant equipment when needed

Benefits

• 401K Company Match

• 3 Weeks of PTO

• Holidays and Floating Holidays

• Benefits (Medical, Dental, Vision)

• Company Vehicle and Fuel card, Repair/Service Tools, Supplies, Cellphone

• Training Provided

• Over Time Opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.