Help Desk Junior (Brasil y Paraguay) VP

• 2 days ago

GSB Solutions

Role overview

Summary

This role is for a Help Desk Junior at GSB Solutions, focusing on providing technical support services to clients in Brazil and Paraguay. You will manage service assignments and documentation, ensuring effective communication and tracking of support activities.

Qualifications

Experience in technical support services.
Familiarity with ticket management systems.
Ability to document processes.
Strong communication skills.
Preferred: Experience in client service.

Responsibilities

Create and update process documentation.
Assign, track, and close technical support services for clients.
Access the ticket management system for service assignment.
Request notifications from engineers regarding service issues.

Key facts

Remote from: San Marino, Paraguay, Brazil, South America, Europe, Latin America, EMEA
Full time
Expert & Leadership (>10 years)
VP of Customer Support
English

Hard skills

Other skills

Communication
Problem Solving
Time Management
Teamwork

About the company

GSB Solutions

IT Services & Consulting
SME
201–500

We provide you with the perfect partnership between human capital and technology, becoming an extension of your business that can work inside and outside of it, with the purpose of giving you quality and efficiency through the most recognized standards in the market. Currently we have presence throughout America, providing services focused on Technology and Telecommunications, always combined with human vision and the professionalism that characterizes us.