Patient Services Specialist - Pediatric Clinic - Harborview

Job Description

Harborview Pediatric clinic has an outstanding opportunity for a Patient Services Specialist 2.

WORK SCHEDULE

• Part- time, 80% FTE (32 hours per week)
• Day Shift/Mondays- Fridays
• No Telework/On-site

POSITION HIGHLIGHTS

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

DEPARTMENT DESCRIPTION

The Pediatric Clinic at Harborview offers a wide range of services including primary care, well-child visits and developmental screenings, breastfeeding support, confidential teen services, and mental health services. Same-day appointments are available for sick kids, and an after-hours nurse phone line is available when you need immediate care assistance. Many of our services are available via telehealth (video visits) to save you time and reduce the need to bring your child into the clinic.

The Pediatric Clinic at Harborview was named the first Center of Excellence in Foster Care in Washington. Our pediatric team provides trauma informed care and ensures timely access to care for children in foster and kinship care, in coordination with Apple Health Core Connections and Department of Children, Youth & Families (DCYF).

Specialty services are also available through the Pediatric Clinic, including dental screenings, head injury follow-up care, and access to the Foster Care Consultation Clinic. In addition, we are pleased to provide books for children at every well check-up until the age of 5 and help keep your child safe by providing bicycle helmets and other safety supplies.

We offer interpreter services for non-English speaking families as well as assistance dealing with health insurance paperwork and problems. The Pediatric Clinic at Harborview can also make referrals to Harborview’s Community House Calls program to coordinate care for immigrant and refugee families.

With generous help from King County’s Healthcare for the Homeless Network, our pediatrics group provides walk-in primary care services for youth experiencing homelessness at two shelters in King County. These free services include:

• Preventive health services
• Sexual and reproductive health  
• Narcan distribution
• Prescription and medication refills
• Mental health care

PRIMARY JOB RESPONSIBILITIES

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging  
• Scheduling provider and ancillary service appointments
• Obtaining patient demographic, financial, and clinical information
• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery
• Other duties as requested

REQUIREMENTS

• High school graduation or equivalent
• AND
• One year of healthcare, administrative, or customer service experience
• OR
• An equivalent combination of education/experience
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

ABOUT HARBORVIEW MEDICAL CENTER

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine.  It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County.  It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. 

Challenge. Collaboration. Compassion.

Compensation, Benefits and Position Details

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ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER 

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. 

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.