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Seasonal Customer Service Agent

Role overview

Qualifications

  • Must be able to speak, read, write, and understand English fluently (C1 or above)
  • 3 months to 1 year of previous call center, customer service, or office experience required
  • High school diploma preferred
  • Technically savvy and able to multitask

Responsibilities

  • Help customers with their holiday orders
  • Work independently
  • Provide excellent customer service

Key facts

Hard skills

Other skills

  • Customer Service
  • Technical Acumen
  • Multitasking
  • Quick Learning

About the company

Five Star Call Centers logo

Five Star Call Centers

  • Outsourcing & BPO
  • 1,001–5,000
Five Star Call Centers is a onshore and nearshore contact center outsourcer where we deliver outrageously amazing customer experiences for our clients and their customers. How? It’s pretty simple. Passion. Authenticity. Happiness. We are passionate - over 35 years strong in the call center outsourcing industry. We are authentic – we genuinely care about our clients’ and their customers. We bring happiness – with each and every experience. We deliver with several solutions designed to fit your specific need - inbound call, email, chat, social media, text, outbound call support or more. All delivered through our Midwest-based associates. They are brilliant at bringing the best experience every day. We are not your ordinary call center. Visit fivestarcallcenters.com, and let’s talk about how we can support you. VISION: To provide world class customer contact solutions to our partners. MISSION: To deliver total customer satisfaction in a passionate, relentless and impactful manner. FIVE PRINCIPLES: PASSIONATE | RESULTS | RESPONSIVE | TRUSTED | CUSTOM FIVE VALUES: INTEGRITY: Doing what is right, in an honest and ethical manner. RESPECT: Treating each other, customers and business partners with consideration and dignity. ATTITUDE: Embracing life with a passionate and relentless pursuit of excellence. Taking ownership and being accountable for solutions. TEAM: Dedicated to working together to accomplish goals through selfless commitment to work and community. APPRECIATION: Celebrating a culture of fun, achievement and gratitude.

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Job description

We’re looking for seasonal customer service associates who enjoy helping others with their holiday orders.   This position is on-site in Z.10, Guatemala City. Or you can work remotely from home if you meet the internet and equipment requirements below. 
Qualifications
  • Must be able to speak, read, write, and understand English fluently (C1 or above).
  • 3 months to 1 year of previous call center, customer service, or office experience required.
  • High school diploma preferred.
  • Technically savvy and able to multitask.
  • Positive attitude, quick learner, and able to work independently.
  •  
    Hours and Status:
  • Status:Temporary

  • For BYOD Work at home

    Bring Your Own Device (BYOD)

  • This position requires you to provide your own equipment and workspace.  
  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 
  •   Hardware/Software Requirements:  
  • Processor: Intel® Core™ i5-8250U Series or greater
  • Memory: 8GB on Windows 10 or 11 64 bits
  • Screen Resolution: 1280x768 or higher, dual monitors required
  • USB DSP headset
  • Click here for an example
  • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
  • Firewall must be enabled (Will be checked prior to allowing login to system)
  • Must be hardwired to your modem or router/ No Wi-Fi or extenders
  • Click her for the BYOD policy for full detailed list of requirements
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