Customer Support Agent – German Speaker

Hi there! We are South and our client is looking for a Customer Support Agent – German Speaker!

Note to Applicants:

• Eligibility: This position is open to candidates residing in Latin America.

• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.

• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

• Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited. 

• Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile. 🙂

About the Company
Our client is a hospitality technology company helping hotels work smarter every day. Their platform helps hoteliers streamline daily operations and deliver a better guest experience.

Role Overview
We are looking for a German-speaking Customer Support Agent to join the Customer Success team. In this role, you will be the first point of contact for hotel customers, helping them navigate the platform, answer everyday questions, and resolve common issues quickly and confidently. This is a 100% remote position (working hours 16:00–00:00 CET, with occasional weekend support).

Key Responsibilities

• Respond to customers via phone, WhatsApp, chat, and email.
• Help customers with platform features, settings, and standard workflows.
• Resolve Tier 1, non-technical questions and escalate more complex issues to the Customer Success and Technical teams.
• Keep customer records accurate in HubSpot.
• Learn from and contribute to the internal knowledge base.

Requirements

• Native or fluent German speaker.
• 0–1 years of experience in customer support or hospitality.
• Experience in front desk, reservations, F&B, or similar hospitality environments is welcome.
• Strong written and verbal communication skills.
• Comfortable learning new software and technology.
• Patient, organised, and genuinely enjoys helping people.
• Familiarity with PMS, POS, or channel management is a bonus — not a requirement.
• Comfortable working in shifts.

Why Join

• Opportunity to start and grow a career in hospitality tech.
• Work with an international, multilingual team.
• Learn directly from an experienced Customer Success team.

 If this opportunity sounds good to you, send us your resume!