Platform Experience Product Manager

Job Description:

Vertex is seeking a strategic and execution-oriented Platform Experience Product Manager to lead the delivery of the connected tax platform experience. This role is responsible for orchestrating Vertex products into a unified, intuitive, and seamless customer experience, eliminating the friction of disparate logins, data re-entry, and inconsistent interfaces across the Vertex product portfolio.

This individual will partner closely with Engineering, UX, Architecture, and Product teams to translate business and customer requirements into engineer-ready specifications and deliver a scalable, cohesive platform experience. The ideal candidate combines strong technical communication skills, sound product judgment, and the ability to navigate and prioritize across multiple competing product teams. This role operates with significant autonomy within a collaborative, execution-focused product management organization.

Responsibilities

• Orchestrate the delivery of a unified, seamless platform experience across Vertex products; serve as the connective layer between commercial strategy, engineering execution, and UX design to eliminate customer friction across the product portfolio.
• Translate business and customer requirements into engineer-ready specifications with appropriate technical specificity, including volume, security, and deployment considerations; bridge the gap between strategic intent and technical implementation.
• Lead platform feature development from ideation through launch; define detailed acceptance criteria and partner directly with engineering teams to ensure delivery against requirements.
• Navigate competing priorities across multiple product teams; negotiate trade-offs decisively to establish clear sequencing and ensure the platform roadmap reflects the highest-value customer experience improvements.
• Partner with UX and Engineering teams to design and deliver intuitive, consistent platform experiences; ensure coherence across platform services, applications, and customer-facing workflows in an Agile development environment.
• Use data and KPIs to guide product decisions and measure the impact of platform features and releases against business and customer experience objectives.
• Serve as subject matter expert for the connected platform experience; engage directly with customers and partners to understand pain points and validate that delivered solutions meet intended outcomes.

Required Qualifications

• 5+ years of product management experience with a demonstrated track record in SaaS or cloud-based solutions.
• Demonstrated ability to translate business and customer requirements into engineer-ready specifications with appropriate technical specificity; baseline fluency in APIs, agile development, and software architecture sufficient to communicate credibly with engineering teams.
• Proven ability to navigate competing priorities across multiple product teams; track record of decisive trade-off negotiation and clear sequencing decisions in complex, multi-product environments.
• Strong experience partnering with UX and Engineering teams to design and deliver intuitive, consistent platform experiences; ability to align cross-functional stakeholders and drive execution across competing priorities.
• Strong analytical skills with demonstrated proficiency using data and KPIs to guide product decisions and measure feature and business impact.
• Exceptional written and verbal communication skills; ability to present priorities, trade-offs, and recommendations clearly to both technical and leadership audiences.
• Highly organized and self-directed; demonstrated ability to manage multiple initiatives simultaneously and meet tight deadlines with minimal supervision.

Preferred Qualifications

• Experience defining and delivering SaaS platform capabilities, including shared services, platform APIs, or multi-product integration.
• Experience working across multi-product ecosystems or within a platform product organization.
• Bachelor's degree in Computer Science, Analytics, Engineering, or a related field; equivalent combination of education, training, and relevant professional experience accepted in lieu of a formal degree.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Vertex Values: Together We Win

We're building a team of people who are passionate about making an impact for our customers and committed to how that impact is achieved. Our values define the behaviors, mindset, and culture that make Vertex a great place to grow and do meaningful work.

Play to Win or We Don't Play — If we choose to do something, we're choosing to do it because we plan to win. That mindset raises our bar on product quality, customer outcomes, and how we show up for one another.

Work As a Team, Putting the Customer At the Core — Our customers are our true north. Whatever your role, ask: how will this help a customer succeed today? We earn trust through outcomes, not promises.

Achieve Excellence With Integrity, Speed, and Agility — The market isn't slowing down. We'll move faster, adapt quickly, and never compromise on doing things the right way — for teammates, customers, and partners.

Innovate Boldly With a Growth Mindset — Progress demands smart risk. We'll try new approaches, learn fast, and keep pushing the boundaries — especially where AI can remove friction and unlock value.

Communicate with Care, Candor and Transparency — Honest, constructive conversations make us better. Let's speak plainly about what's working and what isn't and help each other improve.

Pay Transparency Statement:

Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.

In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.

Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.

*In no case will your pay fall below applicable local minimum wage requirements.