EPIC APPRENTICE FACILITATOR- FULL CYCLE REVENUE CYCLE APPLICATIONS

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities. 

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone. 

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values. 

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview:

The Epic Analyst Apprentice Training Facilitator serves as a technical coach, learning partner, and people leader for apprentices developing into Epic analysts supporting clinically oriented applications. This role helps apprentices connect formal Epic training; certification content, operational workflows, and OCHIN best-practice build standards to real application support and configuration work. Formal trainers and instructional designers are responsible for developing and delivering the formal curriculum; the facilitator reinforces learning through coaching, applied examples, guided practice, technical review, and day-to-day learner support.

Essential Functions: 

• Coach apprentices as they complete Epic certification, proficiency, operational end-user training, customer service training, JIRA responsiveness training, and application-specific learning activities.
• Translate formal curriculum into applied build and configuration capability by helping apprentices understand how clinical workflows, member needs, and OCHIN standards influence system design decisions.
• Support apprentices in full-cycle revenue cycle applications, including Prelude, Cadence, Referrals, Estimates, Resolute, RTE, and Grand Central.
• Provide technical leadership for apprentice-appropriate service catalog work, including ticket review, troubleshooting guidance, escalation support, documentation coaching, and readiness assessment.
• Partner with formal trainers, operational leaders, Help Desk supervisors, MCT supervisors, mentors, and application subject matter experts to ensure apprentices receive coordinated support across the full learning journey.
• Help apprentices develop sound build habits, including use of documented standards, peer review, testing discipline, clear documentation, and awareness of downstream impacts across the Epic ecosystem.
• Serve as a people leader and coach by setting expectations, monitoring progress, removing barriers, providing feedback, and supporting apprentice engagement and retention.
• Contribute to phase-gate readiness conversations by providing evidence of technical growth, quality, productivity, professional behaviors, and readiness for increasing levels of responsibility.
• Identify common learning gaps and partner with Learning teams to improve job aids, simulations, coaching materials, standard work, and applied practice opportunities.

Required Qualifications

• Epic certification and 5 years of hands-on build experience in relevant full-cycle revenue cycle applications, including Epic certifications and hands-on build experience in relevant clinically oriented applications, including Revenue Cycle - (Prelude, Cadence, Resolute Hospital Billing, Resolute Professional Billing) 
• Demonstrated experience coaching, teaching, training, or mentoring technical teams, analysts, apprentices, or early-career staff.
• Strong understanding of Epic build and configuration principles, revenue cycle support workflows, testing practices, documentation expectations, and support escalation processes. 
• Ability to connect technical configuration decisions to patient access, billing, reimbursement, eligibility, referrals, estimates, member operations, and business outcomes.
• Experience providing constructive feedback, assessing learner readiness, and supporting development plans for technical staff.
• Strong communication, facilitation, collaboration, and relationship-building skills.

Preferred Qualifications

• Operational experience in relevant patient access, scheduling, registration, referrals, estimates, eligibility, billing, claims, reimbursement, or revenue cycle settings.
• Experience supporting apprentices, interns, analysts, super users, trainers, or operational teams through structured development programs.
• Experience contributing to learning materials, job aids, build checklists, peer review tools, or readiness rubrics.
• Experience supporting cross-application revenue cycle workflows and helping technical teams understand the end-to-end impact of configuration decisions. 

Physical Requirements/Work Environment

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.  
• Reading, speaking, writing, and understanding English.  
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.  
• This position requires a virtual home-office environment, working remotely. 
• The role routinely uses standard office equipment such as computers and mobile devices. 
• Travel is required to support OCHIN’s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train. 

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position. 

Work from home requirements are: 

• Ability to work independently and efficiently from a home office environment 
• High Speed Internet Service 
• It is a requirement that employees work in a distraction free workplace 
• Travel required up to 10 % nationally for on-site Go Live support based on business requirements for OCHIN 
• (OR) Travel may be required nationally based on business requirements for OCHIN 
• In alignment with OCHIN’s mission and commitment to protecting our workforce and the communities we serve, OCHIN strongly encourages all workforce members, especially those whose role involves travel and in-person engagement, to remain up to date on immunizations, including but not limited to COVID-19 and influenza vaccinations.    

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/career

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. 

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. Pay information by position level is listed below. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data. 

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