Technical Customer Support

• Today

Apideck

Role overview

Qualifications

Strong communication skills
Technical knowledge of APIs
Experience in customer support

Responsibilities

Respond to customer inquiries via email, Slack, chat, and phone
Troubleshoot technical issues
Escalate complex problems to appropriate teams
Gather feedback from customers to improve APIs and documentation

Key facts

Remote from: Belgium, New York (USA), Europe, United States, European Union, EMEA
Full time
Technical Support Specialist
English

Hard skills

Other skills

Troubleshooting (Problem Solving)
Communication
Problem Solving
Time Management
Teamwork

About the company

Apideck

Developer Tools & Platforms
11–50

Apideck enables developers to build integrations through a single API. Launch integrations 💯 times faster!

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Job description

Customer Support Role at Apideck

We are looking for a dedicated Customer Support team member to join our Product department at Apideck. As a Customer Support representative, you will be the first point of contact for our customers, providing timely and effective assistance. Apideck provides a highly technical product being used by product and engineering teams at SaaS companies.

Your responsibilities will include responding to customer inquiries via email, Slack, chat, and phone, troubleshooting technical issues, and escalating complex problems to the appropriate teams. You will also play a key role in gathering feedback from customers to help improve our APIs and documentation.