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Warranty Specialist - Service Parts (Remote)

Canon Medical Systems USA, Inc.

Role overview

Responsibilities

  • Ensure all warranty entitlements from CMSU vendors are claimed.
  • Responsible for $16M in warranty claim reimbursement annually with 3,000+ transactions.
  • File warranty claims within the vendor set time limit.
  • Manage the warranty returns process as it applies to CMSU’s dealers.

Key facts

Hard skills

Other skills

  • Collaboration
  • Decision Making
  • Time Management

About the company

Canon Medical Systems USA, Inc. logo

Canon Medical Systems USA, Inc.

  • Large
  • 1,001–5,000
Mission Canon Medical Systems USA delivers innovative imaging solutions and services through our Made for Life philosophy to improve the quality of life for all people. Our Heritage Canon Medical Systems is born from two global leaders—Canon and Toshiba Medical. In business for more than 100 years, Toshiba Medical was built to improve the quality of life for all people. It delivered on this mission with medical innovations that are Made for Life—made to improve the lives of patients, clinicians and administrators. Its legacy was built with pioneering medical technology, such as the world's first X-ray machines in 1932 and Japan's first Magnetic Resonance Imaging systems (MRI) in 1983. Toshiba Medical’s vision was strengthened in 2016 with its acquisition by Canon. Canon entered the healthcare business in 1940 with the development of Japan’s first indirect X-ray camera which was used for the early detection of pulmonary tuberculosis. The partnership of these two companies (now Canon Medical Systems Corporation), brings together two cutting-edge technology businesses, founded with similar values of creativity, flexibility and patient-friendly healthcare solutions. Today, their combined history of research and innovation drive forward Canon Medical Systems’ vision for building a world-class healthcare enterprise.
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Job description

This is a remote, home office-based role, located within the USA.

  • Ensure that all warranty entitlements from CMSU vendors are claimed.
  • Responsible for $16M in warranty claim reimbursement annually with 3,000+ transactions.
  • Ensure that all billings that occur are verified for warranty entitlements.
  • File warranty claims within the vendor set time limit.
  • Maintain a warranty database on all warranty entitlements.
  • Ensure the timely return of defective warranty parts to the vendor.
  • Ensure that all replacement parts or financial credits are received in a timely manner.
  • Work closely with the Finance department to ensure that warranty receivable accounts and open valid warranty claims match.
  • Manage the warranty returns process as it applies to CMSU’ dealers.
  • Publish monthly reports.
  • Personal contacts are routine with several sections, departments or divisions or require close collaboration with other members of the same section, department or division.
  • Supervisor managed; activities are governed by departmental and/or company rules and procedures, schedules are monitored.
  • Position duties involve making frequent decisions and frequent recommendations.

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