Client Support Representative - REMOTE

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access to a health and wellness benefits program that supports you and your loved ones     
• Grow and thrive with a dynamic, successful company through internal mobility opportunities     
• Invest in your future through RRSP match benefits and an employee stock purchase program      
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all     

• Assist healthcare providers to ensure orders are completed accurately and processed promptly. 

• Support healthcare providers and insurance customers with special requirements, including authorizations, physician fees, and report delivery.
• Maintain high quality customer interactions by asking effective questions, securing provider cooperation, professionally advocating for timely completion.
• Respond to inbound calls, emails, and priority messages from insurance carriers, healthcare providers, customers, and advisors.
• Review and validate orders to ensure all required documentation, authorizations, and payment details are complete for timely report production.
• Conduct follow-up communications to obtain updates, identify delays, and engage with records release personnel to expedite report delivery.
• Accurately document all customer, facility, and call details, including contact names and outcomes.
• Adhere to Standard Operating Procedures (SOPs) to ensure compliance with insurance carriers, healthcare providers, and physicians.
• Additional duties as assigned

• Secondary School Diploma
• Bilingual (French/English) for QC is mandatory, it is an asset for the rest of Canada
• Minimum 1 year of customer service experience in a contact centre or industry experience
• Demonstrates strong urgency, multitasking, and prioritization skills in fast-paced environments
• Customer-focused problem solver with strong verbal and written communication abilities
• Highly organized, detail-oriented, and able to deliver accurate, timely results in team settings
• Results-driven and resourceful, with strong research and information-gathering skills
• Proficient in MS Office and data entry, with solid phone etiquette and adaptability to new systems
• Medical terminology - asset

Working Conditions:

• Remote office environment and sitting for extended periods of time