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Account Manager

Role overview

Qualifications

  • Experience in sales, ideally services, staffing, or high-ticket B2B
  • Strong ability to conduct discovery calls and control the conversation
  • Experience with outbound outreach via LinkedIn and email
  • Judgement skills in evaluating candidate's qualifications

Responsibilities

  • Manage the full client journey from initial call to placement
  • Conduct sales calls, close deals, and oversee account management
  • Leverage automated systems for hiring processes and candidate delivery
  • Maintain communication with clients to ensure satisfaction and resolve issues

Key facts

Hard skills

Other skills

  • Sales
  • Problem Solving
  • Coaching
  • Communication

About the company

Shadow Light Studios logo

Shadow Light Studios

  • Marketing & Advertising Agencies
  • 1–10
Shadowlight.video is a short-form video agency specializing in organic, paid, and UGC content creation for top-tier creators, entrepreneurs, and brands. With over a decade of experience, we have served clients such as Monster Energy, Snapchat, and Apple and creators such as Logan Paul, Machine Gun Kelly, and many more! We create content that converts

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Job description

Own the full client journey — from first call to placed hire

Location: Remote Type: Full-time

We place vetted offshore talent with some of the sharpest marketing agencies and brands in the world — fast-moving founders, category leaders, and household-name brands doing cutting-edge work. On any given week you're on the phone with operators running the most exciting companies in the start-up space and established brands with budgets to match.

But honestly… the clients are only half the reason this role is exciting.

You'll be working directly with the two founders every day:

Max Hertan — a well networked serial entrepreneur who scaled Megaphone agency to $20M ARR, and currently runs four other successful companies.

Jordan Dahlquist — built a $10M agency, scaled multiple others, and has won and led marketing projects for some of the largest global brands in the world.

You’ll get to work alongside and learn from two operators who have actually done it, at scale, with the kind of clients most people only read about on X. Every call you run, every deal you close, every account you grow, you've got two founders in your corner who know exactly how to help you win.

This role sits at the center of all of it. You're the person those founders (ours and the clients) talk to. You're the one who hears what they're building, figures out exactly who they need, and gets the right human in the seat.

This is a sales role first — you run sales calls, you close — but you also own the account after the handshake. We've built a highly automated delivery system that you manage end to end, from sales to delivering final candidates for the client to interview.

If you're looking for a role where you get to work with world-changing clients every day, learn directly from founders who've built real businesses, place people in exciting roles, and get paid commission on your success — this might be the one.

What you'll actually do (examples from a real week)

Monday: Three discovery calls with inbound leads. Identify the role, uncover the real pain, handle pricing objections, close the deals.

Tuesday: Kick off the hiring process for the deals you just closed. Leverage our automated system to write the job description, find the right targeting, set expectations with the client on timeline and candidate flow.

Wednesday: Review challenge submissions from 30 candidates for an open role. Sort the top 5. Sit in on one of the interviews. Make the call on who gets presented to the client.

Thursday: 20 outbound touches to agencies that fit our ICP. LinkedIn, email, voice notes — whatever gets a reply. Book two calls for next week.

Friday: Check in with three active clients on how their new hires are performing. One's struggling — diagnose whether it's a fit issue or a management issue, and fix it before it becomes a refund request.

Basically: every lead that walks in the door is yours to close, and every client who signs is yours to deliver for.

Who you are

A closer. You know how to sell — ideally services, staffing, or a high-ticket B2B offer. You know how to run a discovery call, surface budget without flinching, and control the call.

Good on a live call. You think on your feet. You can reframe objections in real time. You don't need a script to sound sharp.

Outbound-capable. You get excited about adding fuel to the fire of growth. You've done cold outreach on LinkedIn and email before, and you know what works.

A solid judge of talent. You can look at a candidate's challenge submission, interview clip, and resume and form a real opinion — not just "seems nice." You've either hired people before or you've got strong instincts for it.

Ownership-brained. The deal isn't won when they sign — it's won when they hire someone great and renew. You stay on the account.

Low-drama, high-throughput. You don't need hand-holding but are super coachable. You move fast, communicate clearly, and don't make small problems into big ones.

Bonus points

  • You've worked at a staffing firm, recruiting agency, or agency-services business before.
  • You've sold to marketing agencies specifically — you know the buyer.
  • You've hired or managed offshore talent yourself.

Not for you if

  • You want to specialize in just sales OR just account management. This is both.
  • You need a thick playbook to make a call.
  • You get rattled when a prospect pushes back on price.
  • You can’t receive constructive feedback or coaching

Compensation

Base + commission. Real commission on closes, with ongoing upside on accounts you keep healthy.

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