Solution Architect - Client Advisory

This is a remote position.

About Us:

At iScale Solutions, we specialize in providing high-quality IT outsourcing services to global clients. With a strong commitment to excellence, we empower businesses by delivering innovative technology solutions tailored to their needs. Join our dynamic team and work on exciting projects with clients from various industries.

Job Description:

Our Customer is a leading data-driven marketing tech company headquartered in New York, operating on four continents with 1,300+ employees. Our client offers CRM, customer acquisition, strategic managed services, and private data cloud solutions. Our customer powers ‘end to end’ marketing programs for some of the world’s leading brands.

Responsibilities:
We are seeking an experienced Solutions Architect to join our global team. Your primary responsibilities will include implementation scoping, product configuration, and direct customer communication during the Client onboarding process. You will also be the first line of support for troubleshooting integration issues such as adjusting HTML/CSS for email templates, debugging JavaScript, and investigating client data flow.

• Oversee the implementation of customer solutions from planning to execution.
  

• Scope implementation needs and configure products to align with customer requirements.
  

• Act as the primary point of contact for customers during onboarding and integration.
  

• Troubleshoot and resolve integration issues related to HTML, CSS, JavaScript, REST APIs, and data flows.
  

• Work closely with internal teams to ensure a seamless customer experience.
  

• Communicate effectively with both technical and non-technical stakeholders.
  

• Document technical processes and customer configurations.
  

• Identify and escalate bugs, feature requests, and use cases to the product team.
  

• Manage multiple client accounts simultaneously, ensuring rapid context switching when required.
  

Requirements

• Experience: 5+ years in a client integration and technical advisory role, with at least 3 years in a data integration role or similar role. Our team focuses more on client integration with our products.
  
• Technical Skills:
  

• Proven experience in a similar role as an Implementation Consultant, or Technical Account Manager.
  

• Strong understanding of CRM/CDM platforms such as Salesforce, Marketo, Epsilon, WhatCounts, or similar.
  

• Hands-on experience with JavaScript, REST APIs, and front-end debugging tools.
  

• Proficiency in HTML, CSS, and website inspection tools.
  

• Excellent problem-solving skills and the ability to think outside the box.
  

• Strong organizational skills with the ability to manage multiple projects concurrently.
  

• Exceptional communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
  

• Experience working with global teams and remote collaboration is a plus.
  

Benefits

• Competitive compensation package.
  
• Flexible remote work arrangements. You can locate anywhere in Viet Nam.
  
• Exposure to innovative projects and global clients.
  
• Collaborative and supportive team culture.
  
• Opportunities for skill development and career growth.