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Project Coordinator

Infotree Global Solutions

Role overview

Qualifications

  • Strong communication and expectation management skills
  • Confidence in facilitating meetings
  • Excellent spoken and written English
  • 2+ years of experience in project coordination, project management, customer support, or client-facing roles

Responsibilities

  • Support customers in using a learning software platform
  • Run 1:1 meetings, trainings, and troubleshooting sessions
  • Set up and manage project plans
  • Follow up on milestones, risks, and action items

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Time Management
  • Problem Solving

About the company

Infotree Global Solutions logo

Infotree Global Solutions

  • Large
  • 1,001–5,000
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents. Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting. Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.
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Job description

We’re seeking a Project Coordinator to join a client’s team that utilizes an AI-powered learning platform used by large, international organizations. The team focuses on onboarding new customers, supporting them through implementation, and making sure projects run smoothly from kick-off to go-live.

As a Project Coordinator, you’ll work closely with both internal experts and customer-side stakeholders, helping keep communication clear, timelines on track, and customers supported every step of the way. You’ll make sure customers have a smooth and positive experience by providing proactive, responsive support. You’ll be the central point of coordination, keeping projects organized and helping move things forward.

What You Will Do:

  • Support customers in using a learning software platform

  • Run 1:1 meetings, trainings, and troubleshooting sessions

  • Set up and manage project plans (templates provided)

  • Follow up on milestones, risks, and action items

  • Schedule meetings and prepare agendas

  • Solve issues and coordinate next steps

  • Respond to customer requests via email

  • Log and follow up on bug reports

  • Collect and share product feedback

What You Need:

  • Strong communication and expectation management skills

  • Confidence in facilitating meetings

  • Excellent spoken and written English

  • 2+ years of experience in project coordination, project management, customer support, or client-facing roles

  • Comfort working across a wide range of topics and stakeholders

  • Ability to work to deadlines and iterate quickly on feedback

What We Offer:

  • A chance to work as part of the client’s internal team

  • Exposure to international, enterprise-level projects

  • Hands-on experience with a modern, AI-based software product

  • Clear scope of responsibilities and structured project work

  • Opportunities for long-term collaboration

  • Supportive onboarding and knowledge sharing within the team

If you enjoy working with people, keeping things organized, and helping projects move from start to finish, apply now!

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