Project Coordinator

This is a remote position.

This role supports the Capacity Management team by overseeing and dynamically managing the capacity of our client’s reviewer pool. The role is highly cross-functional, requiring regular interaction with reviewer teams and internal production teams to ensure seamless project flow.

​While the majority of projects are processed efficiently via automation, requiring minimal oversight, this position demands a level of technical proficiency and analytical rigor. Our client’s commitment is to relentlessly pursue increased automation, enabling the team to focus on quality assurance, strategic process improvements, and strengthening key relationships with our vendors and clients.

Our client operates as a global team, providing Project Management support across all time zones. They manage a dedicated network of hundreds of linguists, focusing heavily on their training and development, which contributes to their low industry-turnover rate. A key aspect of this role is the ability to develop and deliver effective training to both internal team members and linguists.

Main Duties & Responsibilities

➢ Reviewer Capacity Management

➢ Tracking and processing reviewers’ holidays

➢ Daily follow up activities, managing extension requests and reassignments, supporting on-time delivery (OTD)

➢ Working with our client’s specific applications

➢ Basic troubleshooting of internal and client specific tools

➢ Query delegation

➢ Running Reports

➢ Learning and working with client-specific tools

➢ Ensure consistency across the program, suggest and share best practices

➢ Initiate process improvements, develop the program further

➢ Provide support and partnership to other teams, internally or externally

➢ Interact, communicate and collaborate with various stakeholders - regular meetings, sync-up calls, status updates, etc.

Requirements

The candidate must have/be:

- A minimum of 1-2 years project management experience working in Localization

- Demonstrated Technical Savvy: A strong aptitude for quickly learning and mastering new technical tools, applications, and complex systems.

- Advanced Data & Reporting Skills: High-level experience using MS Office suite, with a particular emphasis on advanced Excel skills (e.g., pivot tables, VLOOKUP, data manipulation) for reports management and analysis.

- Self-sufficient and reliable, ability and willingness to learn new tools

- Acceptance of working independently with some support being provided remotely

- Excellent time management skills and the ability to adapt to change

- Ability to communicate clearly in writing (English) and face-to-face online

- Excellent attention to detail and customer service skills

- Ability to work under pressure in a deadline driven environment

Advantageous:

- Experience in teaching or training

- Previous translation or localization experience

- Understanding/experience working with more than one language/culture

- Experience with Google online tools such as Drive, Docs, Sheets, etc.

- Experience handling high volume of emails

- Documenting process

- Advanced knowledge in Excel (formulas, macros, etc.)