Bilingual Service Coordinator

Location: Fully Remote (Candidates must be located in Canada)
Language: Bilingual in English and French, both written and spoken
Salary: $51,000–$55,000 annually, plus performance-based bonus opportunity
Background Check Requirement: May be required as part of the hiring process
Hours: Monday to Friday 1pm-10pm

About the Opportunity

Our client in the transportation and logistics sector is seeking a Bilingual Service Coordinator to join their growing operations team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering exceptional service to customers across North America.

Working closely with Operations, Sales, and field teams, you will play a critical role in coordinating service requests, supporting customer accounts, and ensuring timely communication throughout the service delivery process. This is an excellent opportunity for someone who enjoys variety in their day, can manage multiple priorities, and excels in a high-volume environment.

What’s in it for You

You’ll join a collaborative and supportive team that values communication, accountability, and continuous improvement. This fully remote opportunity offers the flexibility to work from anywhere in Canada while gaining exposure to logistics, transportation, and customer operations.

You’ll have the opportunity to develop your coordination, problem-solving, and client management skills while working with a team that values initiative, responsiveness, and service excellence. A comprehensive benefits package is available after three months of employment.

Your Responsibilities

• You’ll coordinate service requests and support day-to-day operational activities to ensure timely and efficient service delivery

• You’ll communicate with customers, drivers, and internal teams to provide updates, resolve issues, and manage service expectations

• You’ll monitor active orders and investigate service disruptions, delays, or customer concerns to ensure prompt resolution

• You’ll manage high volumes of email correspondence and customer inquiries while maintaining accurate records and documentation

• You’ll support routing, dispatch, and scheduling activities using internal systems and technology platforms

• You’ll address billing-related inquiries, documentation requests, and account-related concerns as needed

• You’ll collaborate with Operations, Sales, and Administrative teams to resolve issues and improve the overall customer experience

• You’ll build and maintain strong relationships with customers and internal stakeholders across multiple regions

Skills and Qualifications

• 1+ year of experience in customer service, dispatch, logistics coordination, transportation, or a related field

• Fluency in both English and French, written and spoken, with the ability to communicate professionally in both languages

• Strong problem-solving skills with the ability to investigate issues and identify effective solutions

• Experience working in a fast-paced, high-volume environment with competing priorities

• Excellent communication and relationship-building skills

• Strong organizational skills and attention to detail

• Proficiency with CRM, dispatch, routing, or customer management systems is considered an asset

• Comfortable managing large volumes of email and phone-based communication

Note from the Hiring Manager

“We’re looking for someone who enjoys solving problems, thrives in a fast-paced environment, and takes pride in delivering exceptional service. Success in this role comes from being organized, responsive, and committed to supporting both customers and colleagues.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.