ServiceNow Developer

9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions.  Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence.  Learn more about 9th Way Insignia at https://9thwayinsignia.com/.

Application password: Niner

Team (Project) Introduction   
9th Way Insignia is looking for a highly skilled ServiceNow Developer to design, develop, and implement solutions within the ServiceNow platform for the United States Patent and Trade Office (USPTO). The ideal candidate will have experience configuring and customizing ServiceNow applications, automating workflows, and integrating with third-party systems to enhance business operations. This role requires a strong understanding of IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITASM), and other ServiceNow modules. 

Professional Level Information:   
A ServiceNow Developer aligns within 9th way Insignia as an Engineer 2.  An Engineer 2 typically plans and directs research or development work on complex projects, along with engaging various parties in design and development. Costs and recommendations of new components may also involve part of the job scope. Performs multiple engineering-related tasks in various assignments within the project and firm.  

Responsibilities 

• Design, configure, develop, and implement ServiceNow solutions based on business requirements. 

• Customize ServiceNow applications, including workflows, UI policies, business rules, client scripts, and ACLs. 

• Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs. 

• Implement ServiceNow modules such as ITSM, ITOM, HRSD, SecOps, and CMDB. 

• Perform system upgrades, patches, and releases in coordination with ServiceNow best practices. 

• Work closely with Product Owners, Business Analyst, and stakeholders to gather requirements, translate them into technical solutions, and demo completed configurations. 

• Develop and maintain technical documentation, including system design and configuration guides. 

• Troubleshoot issues, debug scripts, and provide ongoing support to ensure platform stability. 

• Follow Agile development methodologies and participate in sprints, standups, and retrospectives. 

• Stay up-to-date with ServiceNow features, releases, and best practices. 

Requirements 

• Education: Bachelor’s degree in computer science, Information Technology, or related field (or 5 years equivalent work experience). 

• Experience: 

• 3+ years of hands-on experience as a ServiceNow Developer. 

• Strong expertise in ServiceNow scripting (JavaScript, Glide API, Jelly, AngularJS). 

• Experience with ServiceNow integrations using REST/SOAP APIs, MID Server, and OAuth. 

• Familiarity with ServiceNow Flow Designer, Workflow Editor, and Business Rules. 

• Knowledge of ITIL processes and how they align with ServiceNow ITSM. 

Preferred/Desired  

ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, ITSM Implementation Specialist). 

9th Way Insignia’s range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Clearance/Background Investigation
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Benefits
Eligible employees will have access to our comprehensive benefits package which includes Medical, Dental, Vision, Voluntary Life Insurance, 401(k), Basic Life A&D, STD, LTD, PTO, Telehealth, paid holidays, FSA, HSA. Additional resources include our Employee Assistance Program (EAP) and Traveling Assistance.

Legal
We’re an equal employment opportunity employer that empowers our people to fearlessly drive change – no matter their race, color, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, age, marital status, sexual orientation, gender identity, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, or local law.

Equal Employment Opportunity Notice
Applicants have the right to be free from unlawful workplace discrimination. Please review the EEOC’s Know Your Rights: Workplace Discrimination is Illegal notice. Accessible formats and translations are also available from the EEOC.

Application Accommodations
If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact hr@insigniatechnology.com. Requests will be considered individually.