Senior ServiceNow Developer

JOB TITLE: Senior ServiceNow Developer

GOVERNMENT AGENCY: Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE)

POSITION INFORMATION: Full-Time Position; Government contractor supporting federal agency clients

LOCATION: Fully Remote (U.S.)

BENEFITS: Health, Dental and Vision, 401(k), Flexible Spending Account (FSA), 11 Paid Federal Holidays, PTO, education reimbursement

CLEARANCE: Must be able to obtain and maintain a U.S. government security clearance.

ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security.  We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

ITC is seeking a highly motivated, mission-focused Senior ServiceNow Developer to join our growing team supporting U.S. Immigration and Customs Enforcement (ICE). This fully remote role works on enterprise ServiceNow implementations that enhance operational efficiency, improve service delivery, and support critical government missions. The Senior ServiceNow Developer plays a key role in designing, developing, configuring, and implementing ServiceNow applications and enhancements, collaborating closely with stakeholders, administrators, architects, and business teams to deliver scalable solutions while ensuring adherence to platform best practices and development standards.

RESPONSIBILITIES:

• Development & Configuration
• Design, develop, configure, and implement ServiceNow applications, modules, and enhancements.
• Develop and maintain custom ServiceNow functionality, workflows, and integrations.
• Create and maintain Business Rules, Script Includes, Client Scripts, Access Control Lists (ACLs), Workflow Activities, UI Policies, and Catalog Items and Catalog Workflows.
• Platform Support & Delivery
• Support multiple ServiceNow instances and domains for internal and external customers.
• Support deployment and rollout activities for new applications and enhancements.
• Troubleshoot platform issues and identify opportunities to improve system performance, scalability, and reliability.
• Collaboration & Agile Delivery
• Work independently and collaboratively as a senior member of a technical delivery team.
• Participate in Agile/Scrum ceremonies and contribute to iterative development efforts.
• Collaborate with business, systems, and technology stakeholders to gather, analyze, and translate requirements into technical solutions.
• Compliance & Documentation
• Ensure solutions align with security, governance, and federal compliance requirements.
• Contribute to documentation, knowledge transfer, and continuous process improvement initiatives.
• Support governance of the ServiceNow platform by applying development standards consistently across releases.
• Technical Leadership
• Provide technical guidance on ServiceNow design, architecture, development standards, and platform best practices.
• Serve as a senior technical resource for the delivery team, sharing ServiceNow expertise and best practices.
• Translate business requirements into clear technical designs and implemented solutions.

REQUIRED:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience).
• 5+ years of hands-on ServiceNow development experience.
• ServiceNow Certified System Administrator (CSA) certification.
• Demonstrated experience supporting federal government clients and programs.
• Strong experience developing custom ServiceNow solutions using JavaScript and platform scripting capabilities.
• Experience working in Agile/Scrum development environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience translating business requirements into technical designs and implemented solutions.

PREFERRED:

• Deep knowledge of the ServiceNow platform and core modules, including Service Catalog, Service Portal, Incident Management, Knowledge Management, and Reporting and Dashboards.
• Experience with IT Service Management (ITSM), IT Asset Management (ITAM), and Configuration Management Database (CMDB) processes.
• Knowledge of ITIL best practices and service management frameworks.
• Familiarity with PMP, PRINCE2, or related project management methodologies.
• Experience supporting enterprise-scale ServiceNow environments.
• Experience performing data analysis, data modeling, and working with large datasets.
• Understanding of software development lifecycle (SDLC) principles and enterprise application support.
• Experience with platform performance monitoring, optimization, and governance.

PREFERRED CERTIFICATIONS:

• ServiceNow Certified Application Developer (CAD).
• Additional ServiceNow certifications are highly desirable.
• ITIL Foundation Certification.

SECURITY CLEARANCE REQUIREMENTS:

• Must be able to obtain and maintain a U.S. government security clearance.
• U.S. Citizenship is required due to the nature of this government contract.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: This is a fully remote position within the U.S. No relocation or office reporting is expected.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.