Lead ServiceNow Developer (Remote)

Position Requirements

PRIMARY RESPONSIBILITIES

• Partner with business stakeholders, product owners, and technical teams to understand business needs, refine requirements and user stories, and translate them into robust, scalable ServiceNow solutions.
• Lead technical solution design and implementation for assigned workstreams, including design/code reviews, reusable development patterns, estimates, dependencies, and engineering coordination across developers.
• Provide hands-on technical leadership for complex ServiceNow development, including advanced JavaScript, Business Rules, Flow Designer, scoped applications, APIs, security, and data modeling.
• Design, build, and support secure, resilient enterprise integrations using REST/SOAP APIs, IntegrationHub, MID Server, authentication patterns, logging, monitoring, error handling, and other appropriate technologies.
• Evaluate integration requirements across connected technologies and determine the appropriate integration approach and where responsibilities should reside across ServiceNow, source/target systems, APIs, middleware, identity platforms, cloud services, and other enterprise technologies.
• Mentor developers and lead code/design reviews to promote maintainable, secure, upgrade-safe development, automated testing, documentation, and effective knowledge transfer.
• Own day-to-day technical platform health by identifying and coordinating remediation of technical debt, performance issues, recurring defects, security vulnerabilities, integration failures, and configuration issues.
• Lead technical assessment and remediation for upgrades, patches, HealthScan findings, recurring production incidents, and other platform stability concerns.
• Participate actively in Agile delivery, including refinement, estimation, planning, technical demonstrations, release readiness, and cross-team coordination.
• Partner closely with the Manager, Enterprise Applications on significant architecture and cross-platform design decisions, technical governance, platform health, technical risks, release readiness, and strategic initiatives, with opportunities to take on broader technical leadership and platform responsibilities over time.

REQUIRED QUALIFICATIONS

• 6+ years of progressive ServiceNow development experience, including advanced JavaScript, custom/scoped applications, configuration, and enterprise integrations.
• Demonstrated technical leadership in solution design, code/design reviews, developer mentoring, troubleshooting, and engineering delivery coordination.
• Strong ServiceNow development expertise, including Business Rules, Flow Designer, APIs, security, data modeling, and platform design judgment.
• Strong experience designing, securing, troubleshooting, and supporting enterprise integrations using REST/SOAP APIs and related integration technologies.
• Ability to work directly with business and technical stakeholders, refine requirements, explain technical tradeoffs, and translate business needs into effective solutions.
• Experience working within Agile/Scrum/Kanban methodologies and balancing hands-on delivery with technical oversight, platform health, and team coordination.

DESIRED/PREFERRED QUALIFICATIONS

• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) certifications.
• Experience with HRSD and enterprise HR integrations such as Workday, QGenda, DocuSign, or similar platforms.
• Experience across ServiceNow capabilities such as ITSM, ITOM, ITAM, HRSD, Employee Center, custom applications, and integrations.
• Broad understanding of enterprise technologies and integration patterns, including Microsoft Azure, Microsoft Entra ID, APIs, middleware, identity services, cloud technologies, and modern software engineering practices.

TOTAL REWARDS:

North American Partners in Anesthesia (NAPA) offers excellent salary, benefits and paid time off.

• Salary: $127,000 - $158,000 annually
• Generous benefits package, including:
  • Paid Time Off
  • Health, life, vision, dental, disability, and AD&D insurance
  • Flexible Spending Accounts/Health Savings Accounts
  • 401(k)
  • Leadership and professional development opportunities
    

EEO Statement

North American Partners in Anesthesia is an equal opportunity employer.