Business System Manager

As an essential member of the Business Systems Management team, the Business Systems Manager acts as a key partner, working closely with Program & Process Improvement Managers and stakeholders to identify and define system feature requirements that support the organization’s strategic objectives. The successful candidate consistently delivers strategically aligned results for new initiatives.

 Working within an Agile environment, the Business Systems Manager performs the Business Product Owner (BPO) role as part of a delivery team assigned to specific programs or initiatives. This role collaborates with software engineering and delivery teams to determine what will be built, and is responsible for ensuring all business requirements are clearly defined, aligned with program strategy and stakeholder needs, and are communicated effectively. The Business Systems Owner is responsible for managing and refining the feature backlog, advising on how to structure iterations for functional, end-to-end delivery that steadily advances toward defined objectives in alignment with program plans and charters.

Success in this role requires consistently prioritizing outcomes over outputs, maintaining a strong focus on aligning feature development with overall strategy, optimizing user experience, and tracking measurable performance metrics. The ideal candidate excels in teamwork, clearly defines requirements, and is dedicated to delivering meaningful business value throughout each phase of the project.  This role enables the effective execution of Global Automotive’s strategy.

Primary Job Accountabilities/Responsibilities

Backlog Management & Prioritization

• Responsible for backlog management for one or more key business systems.
• Collaborate with stakeholders and software engineering to capture fully articulated feature requirements, enabling accurate prioritization within the business
• Define User Stories. Write clear and concise user stories with acceptance criteria to communicate requirements to the development team.
• Create, maintain, and refine the product backlog in the designated platform, keeping a prioritized list of all features, user stories, and tasks to be developed.
• Support feature & User Story prioritization in Agile Program Increment (PI) Planning to meaningfully sequence backlog items based on strategic priorities and business value, focusing on outcomes and desired experiences.

Collaboration & Communication

• Bridge communication gaps. Act as a translator between business stakeholders and the development team, ensuring clear and consistent communication.
• Prioritize stakeholder alignment. Collaborate with program & process management, other BSO’s, and various stakeholders to ensure alignment on program goals and priorities.
• Ensure acceptance criteria you develop clearly meets the needs and expectations of your stakeholder group.
• Be available to the development team to answer questions and provide context for backlog items.
• Participate in program and project meetings and Agile planning meetings

 Product Development & Delivery

• Oversee the product development process, evaluating progress at each iteration and validating solutions meet expectations of strategic objectives
• Review and accept completed work to ensure it meets acceptance criteria and quality standards. Provide approval/sign-off on completed work.
• Develop test criteria and collaborate with end-users to ensure they clearly understand what and how to test features.
• Respond to feedback and issues, engage promptly in reporting and resolving UAT findings and uncovering root causes of issues to ensure continued progress
• Work with release management to plan and execute product releases, coordinating aspects like marketing, training, and pricing.

 Performance & Continuous Improvement

• Measure Success. Track key metrics and gather feedback to assess performance and identify areas for improvement.
• Analyze key performance metrics including sales data, user engagement, customer satisfaction/retention rates, and user adoption.
• Drive Continuous Improvement. Utilize data and user insights to drive ongoing product enhancements and evolution to meet changing needs.

Required Experience, Skills, and Knowledge

• 3-5 years’ experience as business system manager or similar role specific training
• Ability to effectively connect feature recommendations with strategy, business needs, market fit and ROI
• Technical acumen; demonstrated expertise in one or more key business systems managed by the Business Systems Management team
• Deep understanding of one or more business channels within Global Automotive, including products and functional areas
• Strategic thinking and problem-solving ability; strong analytical skills
• Collaborative and an effective communicator who is adept at stakeholder management; regularly sharing updates, facilitating discussions, and addressing inquiries across all organizational levels.
• Understanding of the company's overall strategy
• Ability to communicate effectively with others both in verbally and in writing
• Understanding of Key Performance Indicator metrics reporting and ability to translate to business system product management
• Understanding of Software Development Lifecycle, Agile methodology
• Familiarity with Salesforce and cloud environments
• Bachelor’s Degree or equivalent experience

Required Experience, Skills, and Knowledge

• More than 3 years experience in same or similar role
• Business Systems Analyst (BSA) Certification(s), IIBA, ECBA, CCBA, CBAP, PMI-PBA or Product Owner/Product Manager Certification (POPM)
• Experience within the automotive industry
• Understanding of warranty products and services.
• Understanding of operations administration or sales administration business processe

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

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