Location Remote with ability to travel to Jupiter West for periodic leadership meetings
Duration: 12+ Months
Job Description
Support Power Delivery technology and process transformations through change management, training, documentation, readiness, deployment, and user adoption. We are seeking a change management professional with experience in organizational change management (OCM), Salesforce, and AI-powered tools.
Responsibilities
- Conduct change impact, stakeholder, audience, and organizational readiness assessments.
- Validate current-state and future-state processes, workflows, and business requirements.
- Develop and deliver role-based training, including instructor-led sessions, simulations, eLearning, job aids, videos, and procedure manuals.
- Support Salesforce configuration, testing, implementation, training, and end-user support.
- Develop, test, and improve AI assistants and agents using prompt engineering and knowledge grounding techniques.
- Manage knowledge content using SharePoint and Microsoft 365.
- Support user acceptance testing (UAT), pilot programs, deployment, hypercare, and ongoing adoption.
- Track training effectiveness, readiness, and user adoption metrics.
- Collaborate with Product Owners, subject matter experts (SMEs), IT teams, and field stakeholders.
- Independently manage deliverables and priorities across multiple workstreams.
Experience:
- Experience in change management, organizational change management (OCM), and training delivery.
- Strong Salesforce administration, implementation, testing, and training experience.
- Hands-on experience with generative AI, AI assistants/agents, Microsoft Copilot, and prompt design.
- Expertise in process mapping, change impact assessments, and workflow validation.
- Experience designing training materials, job aids, communications, and facilitating training sessions.
- Strong stakeholder engagement, communication, and change adoption measurement skills.
- Proficiency in Microsoft 365 and SharePoint for knowledge management.
- Experience supporting Agile or project-based delivery environments.
Skillset:
- Organizational change management
- Salesforce Administration
- AI Assistants
Education:
- Bachelor's degree in Computer Science, IT, Engineering, or a related field preferred.
Additional Qualifications
- Experience in Power Delivery, utilities, or field operations.
- Salesforce certification or equivalent demonstrated proficiency.
- Experience with AI-assisted process improvement and knowledge management.
Shift Hours: 8:00AM -5:00 PM EST
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
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