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APS Coordinator

Dynacare

Role overview

Qualifications

  • High School Education
  • Degree / diploma preferred (or related experience)
  • Bilingual (French and English) (spoken & written) for QC mandatory, an asset for rest of Canada
  • Minimum 6 months of work experience (contact centre experience an asset but not required)

Responsibilities

  • Excellent phone skills with a results-oriented and motivated by targets approach
  • Problem solver with good written and spoken communication skills
  • Resourceful in locating contact information for medical facilities and/or doctors
  • Good attention to detail and an innovative thinker

Key facts

Hard skills

Other skills

  • Communication
  • Problem Solving
  • Detail Oriented
  • Microsoft Office
  • Collaboration
  • Time Management

About the company

Dynacare logo

Dynacare

Medical Diagnostics & Laboratories

Welcome to Dynacare, the leading provider of comprehensive health and wellness solutions in Canada. Our mission is to enhance the health and well-being of communities through accurate and timely diagnostic information. With a dedicated team of over 3,000 employees powered by state-of-the-art technology and scientific expertise, we deliver results that inspire hope, empowerment, and informed healthcare decisions. Trusted by customers, healthcare professionals, hospitals, corporate clients, and government agencies nationwide, we offer efficient specimen collection, accurate testing, and prompt reporting services. Our core values of compassionate care, resourceful solutions, accountability, collaborative teamwork, and customer satisfaction drive us every day. Our commitment to excellence is exemplified through our specialized sub-brands, each dedicated to providing outstanding health services: • Dynacare Plus: Through a secure online portal, we empower individuals to take control of their personal health, granting access to customized health information, test results, explanations, and personal health trends. • Dynacare Insurance Solutions: Meeting the evolving needs of the insurance industry, we offer risk assessment services, including lab testing, paramedical exams, tele-interviews, and wellness services for life insurance companies and advisors. • Dynacare Workplace: As a leading provider of workplace programs, we enhance workforce health and safety by promoting wellness, disease prevention, and conducting occupational health testing to ensure employee fitness for the job. • Dynacare Next: Shaping the future of diagnostics, we offer advanced services such as specialized genetic testing and pharmacogenomics. Join Dynacare today, and together we will shape the future of health and wellness in Canada. #JoinDynacare #HealthSolutions #InspireGrowThrive #DynamicCareers

Company details

Company typeLarge
IndustryMedical Diagnostics & Laboratories
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

APS Coordinator We believe that healthcare is a team effort. We work together to achieve only the best results for the people in our communities! We always pursue opportunities to improve the lives we touch.We are excited to offer YOU an opportunity to be a part of this team. Are YOU ready to join our Job Team?  Status: Permanent full timeHours of Work: 9-5 EST, hours vary based on department's needWorkstyle: Remote Internal Application Deadline-Thursday October 8, 2026, at 5 PM EST Why Dynacare is an amazing place for YOU:
  • Join an award-winning "Top Employer" with meaningful and impactful career opportunities
  • Access a health and wellness benefits program that supports you and your loved ones
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities
  • Invest in your future through RRSP match benefits and an employee stock purchase program
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU will make a difference:
  • Excellent phone skills 
  • Must be results oriented and motivated by targets
  • Problem solver with good written and spoken communication skills 
  • Resourceful, proficiency in using different search engines to locate contact information for medical facilities and/or doctors. 
  • Clear communicator who can also easily and quickly, as well as almost simultaneously, capture key details from conversations onto the system file (status notes)
  • Good attention to detail and an innovative thinker who can get creative with long standing files to try to get report delivered 
  • Can attain a good quality/production balance 
  • Proficiency in MS Office Suite, demonstrated proficiency with Word, Excel and Outlook, with a strong ability to learn and adapt to new computer systems 
  • Medical terminology knowledge is an asset
What YOU bring to the role:
  • APS experience is an asset
  • High School Education
  • Degree / diploma preferred (or related experience) 
  • Bilingual (French and English) (spoken & written) for QC mandatory, an asset for rest of Canada
  • Minimum 6 months of work experience (contact centre experience an asset but not required)
  • Must enjoy communicating with and helping customers of all kinds 
  • Must have a customer-centric approach 
  • Very good written and verbal communication skills 
  • Able  to  work  collaboratively  and  professionally  in  a  fast-paced,  sometimes  stressful  environment  with competing deadlines
Working Conditions    
  • 100% Remote
Pay rate: $19.35 per hour. The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements. 
 Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.
Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.

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Marcus Rivera

Chief Revenue Officer

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