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Senior Operational Intelligence Developer

EPAM Systems

Role overview

Qualifications

  • 3+ years of experience in operational intelligence and observability
  • Fundamental knowledge of RHEL and AIX OS
  • Experience with New Relic platform and NRQL features
  • Proficiency in scripting languages such as Bash and Python

Responsibilities

  • Setup New Relic agents on source systems and enable monitoring of KPIs
  • Work closely with CTC teams to plan and configure log ingestion and parsing into New Relic from various sources
  • Develop custom scripts to enable monitoring of unsupported applications and data sources
  • Analyze log and metric data, build NRQL queries in New Relic to extract meaningful data

Key facts

  • Remote from: Ukraine, Europe, EMEA
  • Full time
  • Senior (5-10 years)
  • Operations Analyst
  • English

Hard skills

Other skills

  • Adaptability
  • Troubleshooting (Problem Solving)
  • Teamwork
  • Accountability
  • Communication

About the company

EPAM Systems logo

EPAM Systems

IT Services & IT Consulting

Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has used its software engineering expertise to become a leading global provider of digital engineering, cloud and AI-enabled transformation services, and a leading business and experience consulting partner for global enterprises and ambitious startups. We address our clients’ transformation challenges by fusing EPAM Continuum’s integrated strategy, experience and technology consulting with our 30+ years of engineering execution to speed our clients’ time to market and drive greater value from their innovations and digital investments. We make GenAI real with our AI LLM orchestration, testing and engineering solutions, EPAM DIAL, EPAM EliteA™ and EPAM AI/RUN™, respectively. We deliver globally, but engage locally with our expert teams of consultants, architects, designers and engineers, making the future real for our clients, our partners and our people around the world. We believe the right solutions are the ones that improve people’s lives and fuel competitive advantage for our clients across diverse industries. Our thinking comes to life in the experiences, products and platforms we design and bring to market. Added to the S&P 500 and the Forbes Global 2000 in 2021 and recognized by Glassdoor and Newsweek as a Top 100 Best Workplace, our multidisciplinary teams serve customers across six continents. We are proud to be among the top 15 companies in Information Technology Services in the Fortune 1000 and to be recognized as a leader in the IDC MarketScapes for Worldwide Experience Build Services, Worldwide Experience Design Services and Worldwide Software Engineering Services. Learn more at www.epam.com.

Company details

Company typeXLarge
IndustryIT Services & IT Consulting
Company size10001

Links

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Job description

We are seeking a Senior Operational Intelligence Developer to join our collaborative team. This role focuses on implementing observability for key systems using tools like New Relic, IBM Tivoli, ServiceNow, etc. If you are dedicated to observability development, we encourage you to apply. Responsibilities Setup New Relic agents on source systems and enable monitoring of KPIs Work closely with CTC teams to plan and configure log ingestion and parsing into New Relic from various sources Develop custom scripts to enable monitoring of unsupported applications and data sources Analyze log and metric data, build NRQL queries in New Relic to extract meaningful data Build dashboards in New Relic based on requirements and insights Ensure CMDB in ServiceNow has all relevant entities enabled with auto-discovery Create alerts in New Relic using best practices and integrate alerts with IBM NOI event management for automated incident creation in ServiceNow Requirements 3+ years of experience in operational intelligence and observability Fundamental knowledge of RHEL and AIX OS Experience with New Relic platform and NRQL features Proficiency in scripting languages such as Bash and Python Familiarity with Observability and AIOps best practices Knowledge of SRE monitoring principles and approaches Basic knowledge of Azure Cloud and its services; understanding of monitoring in Azure Cloud; understanding of how Azure telemetry can be ingested into New Relic Flexibility and adaptability to meet changing client needs Troubleshooting mindset, self-motivated team player, and ability to take initiative and leadership for complex tasks Strong sense of accountability for efficiency, responsibility, and timely completion of work Ability to work independently without continuous supervision Collaborative and cooperative team player Strong written and verbal communication skills in English, meeting at least a B2 proficiency level Nice to have Experience with IBM Tivoli Netcool Background in ServiceNow Knowledge of Azure Monitor

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Marcus Rivera

Chief Revenue Officer

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