Senior Support Engineer (Atlassian)

We are looking for a Senior Support Engineer to take on the role of Atlassian Administrator, tasked with managing and optimizing our Jira Cloud environment while delivering continuous support to end users. Responsibilities Manage and configure Jira Cloud environments to meet organizational needs Evaluate and enhance current workflows, permission schemes and automation rules Design, test and deploy automation rules to streamline workflows and processes Establish and maintain Jira projects, schemes, workflows, permissions and notifications Document both existing and newly created processes within Jira Handle user creation, permissions and projects on a daily basis Maintain and expand existing Python scripts using Atlassian Python APIs Govern changes to permission schemes, screens and workflows via automation and scripting Construct automation for the creation and modification of projects, schemes and workflows Track and troubleshoot Jira Cloud issues, delivering timely resolutions Deliver continuous support to Jira Cloud users, resolving issues and questions Sustain Jira Cloud environments to guarantee optimal performance and reliability Requirements 5+ years of experience administering Jira Cloud, with solid understanding of differences from Server/Datacenter versions Background in building and supporting large-scale Help Centers for enterprise-wide support with shared automation and configuration across multiple projects Proficiency in Python scripting using Atlassian Python APIs Skills in configuring Jira workflows, permission schemes and screens Expertise in developing automation rules within Jira Cloud for schemes, workflows and projects Atlassian Certified Professional (ACP) or Atlassian Certified Associate (ACA) certification in Jira Service Management English proficiency at an Upper-Intermediate level (B2) or higher Nice to have Understanding of Adaptavist ScriptRunner Knowledge of Jira Misc Workflow Extension (JMWE)