Senior Application Support Engineer

We are seeking a dedicated Senior Application Support Engineer to take ownership of our Travel Data Platform (TDP) and lead a team of three support engineers. In this Level 3 support role, the successful candidate will be responsible for maintaining the health and optimal performance of the platform's core components, serving as a key technical resource while collaborating with the Product Owner and development teams to investigate and resolve complex issues and ensure the reliability and quality of our travel data services. Responsibilities Serve as the primary escalation point to investigate and resolve complex issues related to business logic, data quality, configuration, and software defects within the Travel Data Platform Continuously monitor the performance, reliability, and health of applications and services hosted in the AWS environment, utilizing tools like CloudWatch to ensure optimal operation Manage, prioritize, and resolve incidents and service requests in a timely manner, maintaining clear communication with the Product Owner and development teams Partner with development and infrastructure teams to perform root cause analysis and implement lasting solutions for application issues Create and maintain essential technical documentation, including runbooks, architectural diagrams, and support guides to streamline processes Lead a team of three support engineers and coordinate support activities Track SLA compliance and provide hands-on assistance when teammates encounter complicated technical issues Reprocess data through Azure DevOps pipelines Develop a thorough understanding of the platform's project-specific and business logic Requirements 3+ years of experience working autonomously and communicating directly with clients and stakeholders Expertise in the AWS ecosystem for advanced troubleshooting, including S3, DynamoDB, and API Gateway Hands-on experience with Lambda, Elasticsearch, and SQS Knowledge of Kinesis, CloudWatch, and AWS Config Solid experience with REST APIs and NoSQL databases such as MongoDB and DynamoDB Background in relational databases, specifically Postgres Proficiency in logging and monitoring tools Ability to interpret technical and data flow diagrams to understand application architecture Understanding of the Software Development Life Cycle (SDLC) and a commitment to process improvement English proficiency at B2 level or higher Nice to have Previous experience in a production support role Familiarity with the travel industry domain Basic coding analysis skills, particularly with .NET Experience with Azure DevOps pipelines A strong passion for automation and an "automate everything" mindset