Logo for GRID esports

Trading Support Operator EMEA (m/f/x)

Role overview

Qualifications

  • Enjoy helping customers with complex issues
  • Champion of customer-first processes
  • Interest in competitive video gaming

Responsibilities

  • Investigate customer queries and operational alerts
  • Communicate directly with customers
  • Support the resolution of issues affecting GRID's Odds products

Key facts

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Communication
  • Teamwork

About the company

GRID esports logo

GRID esports

Esports & Competitive Gaming

At GRID we're engaged to build and mature game data ecosystem on the GRID Data Platform. Whether it's recording the first hit on a Roshan, the player location on the pursuit of a bomb plant, or something more familiar like fixture data, our approach is always the same. Disciplined towards a game-agnostic data design, we aim to accelerate the consumption and distribution for our partners and to our consumers respectively. GRID places itself at the centre of the data ecosystem within competitive gaming , bringing value en masse to Publishers, Tournaments, Teams, Creators, and Fans. Our core business works with server data, which is rich, granular, and fast. This is our future, and we're extremely motivated in our pursuit to realize it. Our culture is our most prized asset across the business, and if you're driven by your own initiative to succeed you'll fit well within the GRID team.

Company details

Company typeScaleup
IndustryEsports & Competitive Gaming
Company size51-200

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

  • Do you enjoy helping customers with complex issues?

  • Are you a champion of customer-first processes?

  • Do you have an interest in competitive video gaming?

If the answers to the above questions are yes, then this role could be ideal for you!

In this role, you will join the Support Organization at GRID, a team of customer-facing Support Operators across the globe, where a professional client-first mentality is crucial to delivering customer service excellence.

You will work closely with sportsbook customers and internal stakeholders to support the delivery of GRID's Odds products and trading-related services.

You will be responsible for investigating customer queries and operational alerts, communicating directly with customers, and supporting the resolution of issues affecting GRID's Odds products.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Related jobs

Other jobs at GRID esports

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.